Director of Operations

Why Join Us?

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!

We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

Job Description

The Director of Operations is responsible for the daily and long-term administrative, strategic planning, development, implementation, and evaluation of their region’s offices. Providing safe, efficient, cost-effective, and high-quality patient services is the focus of the operations. This includes the culture and engagement of regional employees to provide superior patient care and align with the company's Core Values.

• Management: Coordinates the daily and long-term strategic operations and staff scheduling through close interaction with the Chief Operating Officer, Site Managers, and Physicians.
• Collaboration: Collaborates and implements operational policies and procedures to assure that everyone within their offices adheres to the high standards of patient care expected.
• Guidance: Responsible for guiding Site Managers on P&L for all practice office locations, including accountability to associated budget management and Net Operating Income performance.
• Foster Culture: Fosters a positive environment and working culture for employees within the region.
• Motivation: Acts as a catalyst and mentor for motivating productivity, innovation, high employee morale, and organizational commitment.
• Liaison: Acts as a liaison to ensure a strong sense of company culture within regional offices.
• Measurement: Drives measurement and accountability with Site Managers to ensure achievement of plans, goals, initiatives, and objectives, providing guidance and coaching on an ongoing basis.
• Coaching: Recognizes and provides management and staff coaching, counseling, and discipline.
• Equipment Management: Collaborates with the Chief Operating Officer on evaluating, acquiring, and managing medical equipment and devices.
• Resource Management: Assures all supplies, equipment, physical space, and other resources are appropriately operated and maintained.
• Patient Advocate: Act as an advocate/liaison for patients, families, physicians, and other staff members.
• Recruitment: Collaborate with the recruitment and management team to ensure appropriate processes are followed to efficiently identify and place high-quality candidates.
• Provider Engagement: Meet regularly with providers to understand needs and build relationships.
• Other Duties: Perform other office duties as assigned by the manager.

Strategic Planning

Responsible for developing and implementing operational departmental policies, budgets, and strategic plans. Interfaces with other departments and leaders within the organization as needed to resolve issues and successfully implement regional goals and objectives. Supports the executive management team with researching potential initiatives for new revenue generation and facilitating the subsequent operational deployment of new programs. Analyzes the cost/benefit of new endeavors in collaboration with the Chief Operating Officer and various departments.

Qualifications

• Bachelor’s degree in business, Finance, or Healthcare Administration.
• Seven to Ten (7-10) years of progressive management experience.
• Progressive experience in business planning and budgetary and personnel management.
• Excellent customer service skills.
• Superior leadership, problem-solving, team-building, and decision-making skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficient computer software and database skills.
• Strong math and analytical skills.
• Ability to multi-task and work in a fast-paced, high-volume environment.
• Ability to type a minimum of 40 words per minute.
• Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems.
• Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance.

Tech Requirements

• A high-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools.
• A quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls.
• Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems.

Physical Requirements

• Regularly required to sit and stand for extended periods.
• Involves standing, sitting, walking, bending, stooping, and twisting.
• Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.
• May be required to help to transfer the patient.
• Occasionally lifts and carries items weighing up to 40 lbs.

Job Type

Full-Time

Pay Range

$110,000 - $150,000 annually

Direct Reports

Area Managers, Site Managers, Operations Coordinator

Travel

Must have the ability & willingness to travel to other sites as necessary within a geographic region.