Director of Operations

Position Overview

The Director of Operations at Lakehurst Financial Group is responsible for the function and performance of operations and support staff. The position reports to and is employed by Lakehurst Financial Group. The salary range is $90,000 - $100,000 annually with benefits and PTO.

Position Roles/Responsibilities/Accountabilities

• Promote the firm’s mission, culture and core values through day-to-day leadership and management
• Drive initiatives that help the firm enhance profitability and achieve business objectives
• Develop, execute, and oversee workflow, processes, and Standard Operating Procedures for practice
• Work with Lead Advisors to determine staffing needs
• Determine training and onboarding plan for new hires
• Develop and maintain job descriptions
• Manage support staff
• Develop criteria to gauge team effectiveness
• Conduct bi-annual performance reviews
• Prepare and facilitate weekly team meetings
• Lead strategy, development, and implementation of projects
• Drive culture within the team by scheduling team events
• Update policies and procedures in accordance with SEC and FINRA standards
• Own practice marketing efforts to increase brand awareness and drive new business
• Work with marketing team to manage the production, scheduling, posting, and reporting of all marketing content and campaigns
• Develop and maintain all regulatory files
• Maintain monitoring and support licensing and continuing education requirements for all members of the team
• Oversee client account setup
• Manually enter information provided by the FA into electronic application systems and email, lock sign or submit
• Note CANNOT be listed as the servicing representative AND need to note their FA is selling agent within the rep questionnaire

Qualifications

• Minimum 5 years of experience in the investment industry
• Minimum 3 years of experience overseeing others
• Securities license (6/63, 7/66 or 7/63 & 65) and Life, Health and Annuity license may be required depending on responsibilities
• Complete knowledge of financial products used by the firm
• Thorough understanding of the technology used by the firm and how it applies to clients
• Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint, Salesforce)
• Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
• Ability to maintain integrity of sensitive/confidential information

Competencies

• Planning/Organizing
• Customer Focus
• Communication
• Interpersonal Skills
• Teamwork and Collaboration
• Adaptability/Flexibility

External/Internal Dependencies

• Must be able to work with all roles of the Lakehurst Financial Group
• Must be able to represent the organization in work with external clients
• Must be able to cultivate and maintain relationships with outside organizations

Pay Transparency

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