Director of Operations

About the role

The Director of Operations supervises and manages hotel departments, overseeing all aspects of hotel operations.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash and tax.
• Cook with the corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Coordinate with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Requirements

• Average of 5 years of experience in hotel operations.
• Average of 3 years of supervisory experience.
• Average of 1 year of experience in financial management.
• Average of 1 year of experience in sales and marketing.
• Average of 1 year of experience in safety and compliance.
• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.