Director of Operations

About the role

The Director of Operations at R23 Law will oversee key processes to ensure the firm's growth and efficiency. This role requires someone who can manage workflows, supervise staff, and implement systems to improve case movement, reduce errors, and enhance client communication.

Responsibilities

• Own and improve case tracking and workflow management
• Supervise support staff to ensure timely and accurate service
• Reduce preventable mistakes and standardize client communication protocols
• Develop and enforce standard operating procedures (SOPs)
• Assign tasks effectively and monitor progress
• Create and maintain regular reporting mechanisms

Requirements

• Highly organized and able to handle multiple tasks simultaneously
• Calm under pressure with the ability to hold others accountable
• Comfortable working closely with the firm's owner to build and refine the operating system
• Experience in managing operations in a legal or professional services environment
• Strong communication skills to ensure clear and consistent client interactions

Qualifications

• Not specified

Skills

• System-building and process improvement
• Client relationship management
• Time management and prioritization
• Leadership and team management

Benefits

• Flexible schedule
• Professional development opportunities
• Competitive compensation range: $94,500 - $120,000 yearly

Pay

• $94,500 - $120,000 yearly

Schedule

• Not specified