Director of Operations

About the role

WHAT WE'RE LOOKING FOR:

We’re hiring a Director of Operations to build and lead the systems that power how we work. You will partner closely with the Founder & CEO and leadership team to build and scale a high-performing operating model – driving clarity, efficiency, and rigor through best-in-class systems and processes and the thoughtful application of AI to rethink how we work.

This is a hands-on leadership role for someone who can design the system and run it – equally comfortable setting strategy and executing day-to-day. You’re someone who is deeply curious about how organizations operate – energized by studying how people work, spotting inefficiencies, and building better systems from the ground up. You have a high attention to detail and a strong bias for leveraging tools, automation, and software to help a fast-growing company operate with speed, precision, and scale.

This is a full-time, in-office role based in NYC.

How you’ll contribute

Strategic Planning & Prioritization

• Own annual and quarterly planning processes in partnership with the CEO
• Define company-wide priorities and drive resource allocation decisions
• Continuously assess progress and adjust priorities based on performance and evolving needs

Operations & Execution

• Oversee office operations and real estate, ensuring spaces effectively support team productivity, collaboration, and growth
• Own and evolve the company’s operating cadence, including leadership meetings and execution tracking
• Reinforce clear goals, metrics, and accountability across teams
• Drive cross-functional alignment and execution speed
• Identify operational gaps and implement scalable solutions
• Ensure priorities are progressing, unblocked, and delivering results

CEO & Leadership Partnership

• Partner with the Founder & CEO on high-impact organizational and leadership decisions
• Act as a strategic thought partner and force multiplier on key decisions
• Support leadership team alignment, effectiveness, and decision-making
• Translate strategy into clear, executable plans across the organization

Board & External Engagement

• Own Board of Directors and Advisory Council materials and engagement
• Support executive-level storytelling and key external communications
• Strengthen select donor, partner, and stakeholder relationships

People & Talent

• Own the full employee lifecycle, from recruiting through onboarding, performance, development, and retention
• Manage and scale the company’s end-to-end recruiting strategy and processes to attract and hire exceptional talent across all roles
• Implement performance management systems (from objective-setting to reviews and feedback)
• Lead organizational design, workforce planning, and headcount strategy
• Drive compensation leveling and career pathways
• Ensure HR compliance, policies, and best practices are in place

Culture & Employee Experience

• Serve as a visible culture carrier – modeling organizational values and setting the standard for how we operate
• Build systems that drive engagement, accountability, and clarity across the team
• Partner with leadership to coach managers and strengthen team effectiveness
• Lead initiatives that support team cohesion, communication, and growth

About you

OUR IDEAL CANDIDATE:

• 8–12+ years of experience in Operations, Strategy, or hybrid roles in high-growth or startup environments
• Strong operator who can independently drive both strategy and execution in a fast-moving environment
• Deep understanding of organizational design, performance management, and talent development
• Proven track record building HR and recruiting functions from the ground up
• Hightly structured thinker with exceptional attention to detail and follow-through
• Strong communicator who can influence senior stakeholders and build trust quickly
• Comfortable operating in ambiguity and making decisions with incomplete information
• Experience working closely with a Founder, CEO, or executive leadership team is a plus

What we offer

• Competitive compensation
• Competitive medical, dental, and vision benefits
• Paid holidays and generous PTO
• Life insurance
• Short-term and long-term disability
• Spring Health mental healthcare
• Commuter benefits
• Perks at Work
• Experience joining a dynamic start-up environment that is re-writing the playbook for social change in the mental health tech space
• Benefits of joining a close-knit, highly-motivated team with mentorship opportunities from founding leaders, Advisors, and Board members
• Learning & Development opportunities, including free MasterClass subscriptions
• Opportunity to attend inspiring experiences and events with thought leaders, business executives, and iconic speakers across a range of industries

EEO Guidelines

The health and safety of our Project Healthy Minds community is the highest priority. As such, Project Healthy Minds is requiring all newly hired staff members to be fully vaccinated and boosted with an FDA authorized and/or approved COVID-19 vaccine as a condition of employment. Requests for reasonable accommodations for medical, religious, or other reasons will be considered in accordance with applicable law.