Director of Operations

How You’ll Work

Based primarily at the Corporate Headquarters office in south Austin, TX.

Travel to worksite locations as needed.

Monday-Friday hybrid schedule, up to 2 days per week remote.

Flexible hours between core business hours of 6am-6pm. Some evening and weekend support as needed.

Must be located in the Austin, TX metro area.

Must be a US citizen to access military installations requiring security clearance.

Benefits

• Annual bonus opportunity up to 13%
• Comprehensive medical, dental, and vision coverage with 100% employer-paid premiums for Employee Only plans.
• 401(k) with company match up to 6%, with pre-tax and Roth options, and 100% immediate vesting upon eligibility.
• Company-paid short-term and long-term disability, plus additional voluntary benefit options.
• 21 days of PTO each year, in addition to all federal holidays.

Who We Are

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, partnerships, and innovation. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.

What You'll Do

• Communication and Relationship Management: Build and maintain strong customer relationships through clear communication with clients, site teams, union partners, community resources, and other stakeholders. Identify stakeholder expectations and align site teams around organizational priorities, contract requirements, and service goals. Supervise, coach, and mentor Project Managers, Contract Supervisors, and staff while supporting high-potential talent. Promote a team-oriented culture that supports accountability, respect, individual empowerment, and PCSI’s mission.
• Strategic Planning and Marketing: Oversee assigned contracts, including performance, compliance, customer expectations, and continuous improvement goals. Support new business opportunities through site visits, proposal presentations, customer communication, and contract renewal efforts. Develop and implement procedures, implementation plans, administrative processes, and performance goals for assigned contracts. Ensure contract compliance through inspections, audits, reporting, customer engagement, and adherence to applicable legal and regulatory standards. Prepare and deliver business communications, reports, data analysis, and presentations for clients and senior management.
• Financial Management: Establish, review, and manage budgets for assigned contracts and job locations. Train and advise Project Managers and Contract Supervisors on budget activity, cost controls, and financial expectations. Provide financial and operational input for new contracts, renewals, special projects, and cost proposals. Oversee purchasing, subcontractor performance, invoice processing, asset management, and equipment recommendations for assigned contracts.
• Collaboration: Collaborate with internal departments to support site operations, training, contract administration, and continuous improvement. Partner with Human Resources on investigations, inquiries, policy implementation, and employee-related actions. Promote and enforce compliance with federal, state, company, safety, and quality policies and practices. Develop and support training requirements, Quality Control Plans, and contract updates to keep assigned sites aligned with requirements.

Required Qualifications

• Bachelor’s degree in related field, or equivalent combination of education and relevant work experience.
• Minimum ten (10) years of prior management experience or equivalent combination of education and experience in a related field.
• Experience leading multi-site operations in facilities maintenance, custodial, healthcare environmental services, logistics, or related industries.
• Experience operating on federal government service contracts.
• Knowledge of federal laws to include CFR, SCA, OSHA, ADA, EPA and JCAHO.

Preferred Qualifications

• Industry specific certifications (CHESP, CFM, PMP, etc.).
• Experience with federal DoD service contracts.