Director of Operations

Key Responsibilities

• Partner with the President and Board of Directors to execute strategic initiatives and support long-term organizational growth
• Provide executive oversight of clinic operations, financial performance, compliance, facilities, and organizational effectiveness
• Lead and develop department managers, fostering accountability, professional growth, leadership development, and succession planning
• Oversee human resources strategy including recruitment, retention, employee relations, workforce planning, performance management, employee engagement, and leadership development
• Provide oversight of Electronic Medical Records and security systems, ensuring they effectively support operational and clinical goals
• Drive process improvement initiatives, monitor key performance indicators, and utilize data to support informed decision-making
• Collaborate closely with physicians and leadership to enhance patient experience, operational efficiency, and quality outcomes
• Build trusted relationships throughout the organization while promoting a positive and collaborative workplace culture

Requirements

• Bachelor's degree in Business, Healthcare Administration, Nursing, Operations Management, or a related field preferred
• Candidates with an Associate Degree or BSN and substantial healthcare operations leadership experience are encouraged to apply. Equivalent combinations of education and progressively responsible leadership experience will be considered
• Minimum of 7 years of operations leadership experience, including supervisory or multi-department oversight
• Demonstrated experience leading managers and cross-functional teams
• Strong financial, operational, HR, and strategic leadership capabilities
• Healthcare or physician practice experience strongly preferred
• Proficient in leveraging business and healthcare technology systems (including EMR and reporting tools) to support operational leadership and data-driven decision-making

Qualifications

Certification in Otolaryngology Practice Management (COPM) is preferred. Candidates without certification must obtain it within two years of hire (support provided)

Benefits

• $125,000 – $145,000 annual salary
• Medical Insurance
• Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Professional development and certification support