Director of Operations

Responsibilities

• Develop strong relationships with providers and staff to foster open communication and collaborative efforts.
• Conduct regular practice meetings to maintain alignment with corporate values and operational goals.
• Collaborate with the Regional Vice President (RVP) to construct and oversee the regional practice budget.
• Monitor and analyze key financial, operational, and clinical KPIs, addressing inefficiencies as they arise.
• Formulate and implement strategies to achieve financial targets and enhance operational productivity.
• Develop a strategic framework for value-based care initiatives and ensure that daily operations align with these models.
• Identify opportunities for expanding value-based initiatives and establish partnerships with other healthcare organizations and community resources.
• Regularly evaluate the effectiveness of value-based care programs, adjusting strategies to optimize patient outcomes and cost efficiency.
• Work closely with the corporate integration team to manage region-specific integrations, ensuring alignment with broader organizational objectives.
• Develop an annual strategy for the region with a focus on successful implementation and execution.
• Identify and integrate best practices to enhance operational efficiency and patient satisfaction.
• Manage staffing levels and schedules to ensure optimal operations, while coordinating provider onboarding to align with MPG standards.
• Conduct regular performance meetings, establish annual goals, and provide comprehensive performance appraisals.
• Address performance-related concerns consistently and fairly, while managing PRN and float staff effectively.
• Lead initiatives aimed at enhancing patient care coordination, ensuring high-quality, efficient services that meet value-based care metrics.
• Monitor patient satisfaction and implement improvements to service delivery as necessary.
• Ensure compliance with healthcare regulations, company policies, and industry standards across all practices.
• Continuously assess and enhance practice processes to improve patient care, operational efficiency, and compliance.
• Utilize data analytics to track performance against key value-based care metrics, such as readmission rates and patient outcomes.
• Lead performance improvement initiatives based on data insights to drive ongoing enhancements in care quality and efficiency.
• Perform other related duties as assigned.

Qualifications

• Active LPN, LVN, RN, or CMA license/certification required.
• Bachelor’s degree in business management, Healthcare field, Life Sciences, or related field; master’s degree preferred.
• 5+ years of experience in healthcare, with a focus on analysis and program implementation.
• Experience working in value-based primary care is preferred.
• 5+ years of managerial experience.
• Proficient in common Microsoft Office Suite applications (Outlook, Excel, Word).
• Proven experience managing P&L responsibilities, including budget creation and financial oversight.
• Strong leadership and management skills, with the ability to inspire and motivate staff and providers.
• Exceptional interpersonal and communication skills, with the ability to work effectively with diverse teams and leadership.
• Strong strategic thinking and problem-solving capabilities, with the ability to drive change and overcome operational challenges.
• In-depth knowledge of healthcare regulations, compliance standards, and best practices in patient care.
• Ability to work closely with corporate executives, regional vice presidents, practice leadership, corporate teams, and clinical and administrative staff.
• Ability to work independently in a fast-paced, cross-functional environment.