Director of Operations

Duties And Responsibilities (Essential Functions)

• Serve as point of contact for issues related to the building
• Request work orders to MBC Building Services as needed
• Communicate with MBC Facilities Staff regarding custodian’s schedule changes or issues
• Handle incoming mail/deliveries to the building
• Ensure storage areas are tidy and organized well for ongoing use
• Handle requests for building usage from members and outside groups
• Order supplies for office as needed
• Maintain supply of worship supplies: communion cups, snacks, response cards, new people packets, etc.
• Handle receipts and monthly expense reports
• Process reimbursements for church members as needed
• Ensure timely payment of invoices
• Ensure the website is accurate and up to date with the latest information
• Work with Communications Team to request graphics for projects
• Post on social media accounts, with input from Location Pastor
• Purchase or order food and supplies for events/classes
• Ensure the class and events are set up and cleaned up, with help from Serve Teams
• Run reports in MP including registration lists, stats on membership, etc.
• Input / update records in MP
• Send group emails through MP (eNews, event participant info, etc.)
• Facilitate a smooth connection to CGs from initial request to first visit
• Communicate with leaders to maintain accurate rosters, and to see where groups have room to grow
• Facilitate the coverage of CGs (stories/celebrations) in our communications channels
• Ensure the building aesthetic and vibe is positive and welcoming
• Troubleshoot any issues that affect the Sunday experience
• Develop a team of Connectors to follow up with a personal touchpoint (email, call, invitation, etc.)
• Routinely route new guests to other staff as appropriate regarding discipleship/care/etc.
• Oversee the Welcome Teams strategy and leadership
• Be available to receive visitors to the building
• Respond to questions that come in via email, website form, or phone calls

Qualifications

• Must be a “people person” who enjoys working in a fast-paced team environment
• Must have demonstrated a gifting for organization and administration
• Must be passionate about details, accuracy, follow-through and excellence
• Must be able to manage and prioritize tasks for optimum efficiency
• Must possess excellent verbal and written communication skills
• Must be able to work well with others as an encouraging and supportive team member
• Must be able to be joyful and flexible in the midst of constant change

Physical Requirements

• Must be able to read, speak, and hear
• Must be able to effectively communicate both orally and in writing
• While performing the duties of this job, the Location Admin is regularly required to sit, talk, hear, walk, bend, kneel, and lift
• The Location Admin is required to be able to lift and carry items that can weigh 25 pounds or more for short distances