Director of Operations

Responsibilities

• Partner with operating owners and executive leadership to make operational decisions.
• Understand, analyze, and action plan key performance metrics to successfully lead and grow the multi-unit business within an assigned territory.
• Assess practice needs and strategically plan to make improvements.
• Model outstanding service to clients, including superior written, verbal, and other communication skills.
• Identify team member strengths and areas for improvement in leadership and management skills.
• Train, coach, and mentor team members to optimal service excellence.
• Interview, hire, and retain top-tier talent in a partnership with human resources to ensure staffing needs are met, turnover is controlled and decreasing year over year, and team members grow throughout the organization.
• Onboard all team members to seamlessly integrate into the dynamic business environment while continuing to meet the business needs.
• Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed.
• Review operating performance results and take immediate steps to implement corrective action as needed, while creating and executing long-term strategic plans.
• Partner with dedicated corporate departments and executive team members to design sustainable and scalable programs.
• Organize all projects, initiatives, and programs via project charters; share updates at regular and timely meetings while tailoring the message to specific audiences.
• Hold team members accountable for annual training requirements, performance reviews, and other company requirements.

Qualifications

• 5+ years of dental office management experience is required.
• Multi-site experience is highly preferred.
• Detail-oriented with great organizational skills.
• Skilled in delegation and remote management.
• Excellent communication skills.
• Must be able to travel up to 50% of the time.

Compensation & Benefits

• $80,000 - $100,000 per year.
• Medical, dental, vision, and life insurance.
• Generous PTO and paid holidays.
• Long and short-term disability.
• Traditional and Roth 401(k) options.
• Referral Bonus Program.

Pay

$80,000 - $100,000 per year.

Schedule

This is a remote position that requires travel up to 50% of the time.

Benefits

• Medical, dental, vision, and life insurance.
• Generous PTO and paid holidays.
• Long and short-term disability.
• Traditional and Roth 401(k) options.
• Referral Bonus Program.