Director of Operations

Job Summary

Are you a decisive leader who thrives in high-growth environments and is eager to drive operational excellence at a dynamic, tech-forward, law firm?

Responsibilities

• Operational Execution: Drive execution of strategies across the firm, ensuring alignment between strategy and day-to-day execution. Identify and address inefficiencies, strengthen workflows, and help ensure seamless operations.
• HR and Talent Strategy: Build and optimize the firm’s recruiting engine and people systems, including passive talent sourcing, screening rigor, onboarding, and performance accountability, helping strengthen the team infrastructure needed to support growth.
• Marketing Oversight: Provide strategic oversight across marketing efforts, ensuring campaigns are aligned, properly targeted, and executed effectively, while helping identify breakdowns in process, quality, and performance.
• Systems, Technology, and AI: Evaluate and implement tools, automation, and systems that improve efficiency, strengthen workflows, and support smarter, faster execution across the business.
• Cross-Functional Leadership: Coordinate execution across legal, operations, marketing, offshore teams, and external partners, creating clear alignment, stronger accountability, and more effective execution across a complex, globally distributed organization.
• Problem Solving & Execution: Take ownership of complex, ambiguous challenges, identify practical solutions, and drive decisions forward with sound judgment and decisive action.
• Create and Scale in Motion: Help strengthen systems, solve breakdowns, and build infrastructure while the business continues to grow, driving execution in a fast-moving environment where priorities shift quickly, complexity is constant, and maintaining momentum is critical.

Qualifications

• Operational Leadership: Extensive experience leading and scaling operations in a high-growth, fast-moving, entrepreneurial environment; startup or growth-stage operating experience strongly preferred.
• Operator Mindset: Demonstrated ability to step into complex, evolving environments, bring structure to ambiguity, and drive execution with a high degree of ownership and sound judgment.
• Strategic Insight: Proven ability to identify patterns across functions, anticipate challenges, and develop scalable solutions that strengthen systems and improve organizational performance.
• Financial and Operational Acumen: Comfort using KPIs, data, and ROI thinking to evaluate tradeoffs, improve performance, and support sound operating decisions.
• Change Leadership and Influence: Ability to earn trust, navigate resistance, and drive change across strong personalities and cross-functional teams through credibility, judgment, and execution.
• Recruitment Expertise: Proven record in building and managing talent acquisition and retention systems for high-performing teams.
• Global and Vendor Coordination: Experience leading through offshore teams, external partners, or distributed operating environments, with strong instincts for coordination, accountability, and quality control.
• AI and Automation Fluency: Strong familiarity with AI, automation, and emerging tools, with the ability to leverage technology to improve efficiency and execution.
• Problem-Solving Ability: Strong analytical and problem-solving skills, with the ability to assess complex challenges, exercise sound judgment, and drive practical solutions under pressure.

Benefits

This is a unique opportunity to join a forward-thinking firm where your contributions will drive meaningful change and promote the firm’s mission of legal excellence. If you are a strategic, results-driven leader ready to make an impact, we invite you to apply and become part of our innovative journey.

How to Apply

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.