Director of Operations

Responsibilities

• Process & Procedure Architecture
• Own the creation, implementation, and ongoing maintenance of process and procedure maps across every function of the firm — investment operations, finance and accounting and investor relations.
• Ensure that every aspect of the organization operates from documented, written procedures that are accessible, version-controlled, and kept current.
• Conduct end-to-end process mapping (current state and future state), identify gaps and redundancies, and design optimized workflows with clear inputs, outputs, owners, hand-offs, and decision rights.
• Build and maintain the firm's central operating manual / procedure library; lead periodic reviews to ensure procedures remain accurate, complete, and used.
• Apply continuous improvement methodologies (Lean, Six Sigma, or equivalent) to eliminate waste, reduce cycle times, and improve quality across all workflows.
• Operational Accountability & Cadence
• Partner with the President to establish and enforce the firm's operating rhythm — annual planning, quarterly business reviews, monthly operating reviews, weekly leadership meetings, and daily stand-ups as required.
• Drive accountability across the leadership team: track commitments, deadlines, and deliverables; surface slippage early; and ensure issues are resolved, not deferred.
• Build and own the firm's KPI and operational dashboard; provide the President with a clear, real-time view of organizational performance against plan.
• Serve as the President's right hand on execution — translating priorities into action plans, sequencing initiatives, and ensuring nothing falls through the cracks.
• Every meeting prepared, every deliverable on schedule, every commitment tracked to completion.
• Driving Firm-Wide Operations
• Provide operational leadership across all firm functions; ensure cross-functional initiatives are scoped, resourced, and executed on time and on budget.
• Lead implementation of new systems, tools, and technology that increase operational efficiency and scalability.
• Manage vendor relationships and external service providers; ensure SLAs are defined, measured, and met.
• Own onboarding and offboarding processes for firm employees and new portfolio investments to ensure consistent execution.
• Identify operational risk, design controls, and partner with compliance and legal to ensure procedures meet regulatory and fiduciary standards.
• Portfolio Company Coaching
• Coach and mentor portfolio company executives on operational rigor, performance management, and strategic execution.
• Share the firm's process discipline and operating cadence with portfolio company leadership teams; help them install written procedures, KPI dashboards, and accountability systems in their own businesses.
• Serve as an on-call operational resource to portfolio company working through process, organizational, or execution challenges.

Qualifications

• 15+ years of progressive operational leadership experience, with a demonstrated record of designing, documenting, and implementing process and procedure frameworks at scale.
• Proven track record of building a written operating system — procedure libraries, SOPs, process maps, RACI matrices, KPI dashboards — and driving organization-wide adoption.
• Experience reporting to or partnering closely with a President, or Managing Partner as the executor of organizational priorities.
• Exceptional accountability and follow-through; comfortable holding senior peers and direct reports to commitments without damaging relationships.
• Strong operational and financial acumen; able to read financials, build operating models, and translate strategy into measurable execution.
• Outstanding written communication; able to produce clear, concise procedures and policies that people actually use.
• Bachelor's degree required; MBA or relevant advanced degree preferred.

Preferred Qualifications

• Leverage Lean, Six Sigma (Green Belt or Black Belt), or other formal process improvement certification.
• Prior experience in a private equity firm, professional services firm, or PE-backed portfolio company.
• Experience implementing process management or workflow tools (e.g., business process management software, project management platforms, knowledge management systems).
• Background in management consulting, internal audit, or operational excellence functions.
• Experience standing up an operations function from the ground up in a growing organization.

Benefits

Competitive base salary commensurate with experience, annual performance bonus, and meaningful long-term incentive participation.
Comprehensive benefits package including health, dental, vision, 401(k) with match, and [other firm-specific benefits].