Director of Operations

Duties And Essential Functions

• Manages department leaders, including Food & Beverage and Lifestyle, ensuring operations consistently meet the expectations and standards of the Board of Directors, residents, guests, and KWPMC.
• Oversees all Food & Beverage and Lifestyle leaders and is directly responsible for the performance of those departments.
• Directs the entire Food & Beverage operation, including restaurants, bars, banquet operations, catering, and special events, ensuring exceptional hospitality, financial performance, food quality, and service standards.
• Oversees all Lifestyle operations, including resident events, entertainment, clubs, fitness, wellness programming, and community engagement initiatives.
• Ensures standards for hospitality, resident experience, food quality, operational performance, equipment, and department execution are maintained while utilizing cost-effective operational practices.
• Ensures all Food & Beverage and Lifestyle operations consistently deliver an exceptional resident and guest experience.
• Initiates recommendations for equipment purchases, operational enhancements, and technology that improve efficiency, resident satisfaction, and financial performance.
• Develops, monitors, and reports on departmental operating budgets, labor costs, and financial performance across all Food & Beverage and Lifestyle operations.
• Alerts executive leadership of labor or operating cost variances and implements corrective action plans to improve operational performance.
• Advises the General Manager on staffing, employee relations, scheduling, safety, training, leadership development, succession planning, and organizational effectiveness.
• Maintains current knowledge of hospitality, food and beverage, lifestyle programming, community association management, and operational best practices to promote innovation and continuous improvement.
• Participates in Board meetings, committee meetings, resident forums, and operational presentations as requested.
• Maintains a flexible work schedule, including evenings, weekends, holidays, and special events, as operational needs require.

Competencies

• Business Acumen
• Change Agent
• Collaboration Skills
• Communication Proficiency
• Decision Making
• Initiative
• Leadership
• Problem Solving/Analysis
• Results Driven
• Supervisory Responsibility

Physical Demands

• Regularly required to talk or hear.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

• This is an exempt full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5:30 p.m.
• This position regularly requires long hours and frequent weekend work.

Required Education And Experience

• Bachelor’s degree (BS/BA) in business administration or related field.
• 7 or more years of experience related position
• 5+ years working in hospitality or community association environment
• Knowledge of human resources laws and regulations, and employee relations skills.
• Expert knowledge with computer programs; MS Office Suite

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities and activities may change at any time with or without notice.