Director of Operations
About the role
The Director of Operations will report directly to the owners and play a critical role in scaling the business. This individual will oversee daily operations, manage internal teams, and build systems that improve efficiency, productivity, and growth.
Responsibilities
Operational Leadership: Oversee all day-to-day office operations, ensuring smooth execution across teams
Manage and support a team of 12–14 inspectors, ensuring productivity and accountability
Act as the central point of contact for operational questions, escalations, and problem-solving
Handle issues proactively in a calm, professional, and solutions-oriented manner
Scheduling & Workflow Management: Oversee incoming calls, bookings, and technical inquiries related to violations
Ensure efficient scheduling and time management across all employees and inspectors
Monitor daily workflows to ensure timely completion of tasks and services
Process Improvement & Systems Development: Build, implement, and optimize operational systems and processes
Conduct ongoing process analysis to identify inefficiencies and implement improvements
Develop scalable workflows to support company growth while minimizing costs
Identify barriers to execution and recommend actionable solutions
Strategy & Growth: Partner with ownership to develop and execute operational strategies
Help drive expansion efforts across New York and New Jersey
Develop long-term plans to improve productivity, service delivery, and profitability
Team Development & Performance Management: Collaborate with ownership to establish employee performance goals and KPIs
Monitor performance metrics and ensure accountability across the team
Foster a collaborative, inclusive, and high-performance work environment
Industry Expertise & Compliance: Become an expert in mold and lead regulations, violations, and reporting requirements
Ensure all operations comply with local laws, regulations, and company policies
Work closely with external partners, subcontractors, and stakeholders
Data & Metrics: Track, analyze, and report on key operational metrics
Use data to drive decision-making and improve efficiency
Qualifications
5–10+ years of operations experience, preferably in real estate, property management, construction, or home services
Experience coordinating or supporting HPD and/or DOH violations, compliance, or remediation projects is preferred
Familiarity with mold, lead, asbestos, or other environmental compliance requirements is a plus
Proven ability to manage teams and improve operational processes
Strong organizational and problem-solving skills
Experience building systems and scaling operations in a growing business
Comfortable working in a fast-paced, hands-on environment
Strong communication and leadership skills
Experience managing scheduling, field teams, or service-based operations is highly preferred