Director of Operations

Responsibilities

• Conduct operational and brand standard training.
• Conduct employee onboarding.
• Adhere to all Hilton and General Hotels Corp policies, procedures, and regulations.
• Participate in the manager on duty program—covering MOD shifts as needed.
• Absorb food and beverage and housekeeping duties as needed to ensure guest satisfaction.
• Review guest ledger, AR ledger, and deposit ledger to ensure all items are cleared in a timely manner.
• Aid with hotel accounting and payroll.
• Prepare and submit month-end reporting based on the timeline set by the management company.
• Manage all accounts receivable accounts, including setting up new accounts, sending invoices, posting payments, and making collection calls.
• Filing all HR and Accounting Files (physical and digital).
• Collaborate with the sales department to bill groups accounts accurately and timely.
• Respond to all guest billing inquiries in a timely manner.
• Perform administration duties for the Homewood Suites Keystone at the Crossing: answering phones, replying to emails professionally and timely, effectively communicating with all department and team members.
• Complete special projects.
• Order office stationery and supplies.
• Maintain a filing system for data on customers and external partners.
• Distribute incoming and outgoing mail.

Qualifications

• Ability to learn a variety of different hotel property management systems.
• Must respond quickly to guest as well as internal requests and follow up to ensure satisfaction.
• Maintain a high degree of confidentiality.
• Solid knowledge of office procedures.
• Experience with office management software MS Office (MS Excel and MS Word, specifically).
• Strong organization skills with a problem-solving attitude.
• Excellent written and verbal communication skills.
• Attention to detail.

Benefits

• Medical, Dental, and Vision Insurance Options.
• Company Paid Life Insurance.
• Company Paid Telemedicine.
• Supplemental Life Insurance.
• 401(k) with company match.
• Earned Wage Access (“on demand pay”) through PayActiv.
• Hotel Room Discounts.
• Company Paid Employee Assistance Program.
• Perks through Benefit Hub.
• Generous Time Off Package.