Director of Operations
About the role
Crescent Hotels & Resorts is seeking a Director of Operations to lead the day-to-day operations of two iconic brands: AC Hotel and Element by Westin, brought together under one roof in Symphony Park Las Vegas with 441 guestrooms, 20,000 square feet of function space, and three outlets.
Responsibilities
- Aid in the operational and financial management of the property.
- Ensure all brand standards are maintained in each area of the property.
- Ensure all team members meet or exceed all brand requirements.
- Oversee the operation of all property departments.
- Promote both Guarantee of Fair Treatment and Open Door policies.
- Maintain a viable key control program.
- Maintain current licenses and permits as prescribed by local, state, and federal agencies.
- Provide a safe working environment in compliance with OSHA/MSDS.
- Oversee all finance and accounting functions, including accounts payable, accounts receivable, petty cash, payroll, and ordering procedures, end of period, banking procedures.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Comply with all corporate accounting procedures.
- Perform required annual Quality audit with GM and RD.
- Support the Management and Development of Departmental Teams.
- Stay readily available/approachable for all employees.
- Lead by example demonstrating self-confidence, energy, and enthusiasm.
- Assist/teach team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals.
- Maintain staffing levels appropriate to exceed guest expectations.
- Set clear performance expectations with Department Managers.
- Assist team supervisors with constructive coaching and counseling.
- Solicit feedback for continuous improvement.
- Manage the Guest Experience.
- Extend professionalism and courtesy to guests at all times.
- Motivate and encourage staff to solve guest and employee related concerns.
- Provide excellent customer service by being readily available/approachable for all guests.
- Take proactive approaches when dealing with guest concerns.
- Assist employees in understanding guests ever-changing needs and expectations, and how to exceed them.
- Gain understanding of the location's primary target customer and service expectations; serve the customer by understanding their business, and business concerns, offering better business solutions.
Requirements
- Must have 5 years of hotel leadership experience.
- Previous Marriott experience preferred.
- Passion for creating a genuine customer experience while achieving revenue objectives.
Qualifications
- Must have a bachelor's degree in hospitality, business administration, or a related field.
- Must have a valid driver's license and reliable transportation.
- Must have strong organizational and communication skills.
- Must have experience with Microsoft Office Suite.
Skills
- Strong leadership and management skills.
- Excellent interpersonal and communication skills.
- Ability to manage multiple priorities and deadlines.
- Knowledge of hotel operations and financial management.
- Experience with property management systems.
Benefits
We are committed to providing you with highly competitive salary and an exceptional benefit plan for eligible associates and your family members. Additionally, we offer a 401K matching program for eligible associates and flexible scheduling to allow you to focus on what is important to you. We also provide discounts with our Crescent managed properties in North America for you and your family members.
Pay
Highly competitive salary.
Schedule
Flexible scheduling to allow you to focus on what is important to you.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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