Director of Operations

About the role

The Director of Operations at Courtyard San Diego Downtown is responsible for supervising and managing hotel departments to ensure optimal service and hospitality, assisting the General Manager in financial planning, and overseeing various operational aspects.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparing forecasts and reports and assist in the development, implementation, and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
• Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, and tax.
• Cook up with corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Maintain the front office systems and equipment to ensure optimum performance.
• Serve on the hotel’s safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Requirements

• Average of 5 years of experience in hotel operations, preferably in a leadership role.
• Intermediate knowledge of overall hotel operations.
• Associate or Bachelor’s degree preferred.

Qualifications

Must have a strong understanding of hotel operations, excellent communication skills, and the ability to work independently and as part of a team.

Skills

Strong organizational and problem-solving skills, attention to detail, and the ability to handle multiple tasks simultaneously are essential.

Benefits

Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$115,000 to $125,000 per year.

Schedule

Work schedule varies and may include working on holidays, weekends, and alternate shifts.

Position Requirements

• Ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch.