Director of Operations

Responsibilities

• Lead and own client engagements, manage client relationships, and produce successful outcomes for the client and Bravo CPG
• Act as senior operations leader for your clients, owning operational performance, strategic planning, S&OP, and relationships with key partners like co-manufacturers, 3PLs, and suppliers
• Perform key strategic functions and own operational initiatives for clients, e.g. COGS reduction, demand plan builds, 3PL and coman/copacker searches, commercialization and new product launches, ERP/IMS integration, etc.
• Serve as strategic advisor to growth-stage founders and CEOs
• Identify, build, and implement systems, processes, and tools that improve clients’ operational performance and efficiency
• Conduct audits and clean up existing operations, put systems and processes in place, and handoff to managers for day-to-day execution
• Maintain clear and effective communication between client operations, sales and finance teams
• Manage client budget and ensure efficient use of Bravo CPG team hours
• Oversee the work of junior team members assigned to your clients and leverage your team to ensure the timely and efficient execution of all daily operational tasks in the SOW
• Contribute to the professional development of junior Bravo team members through training, informal mentoring, and performance feedback
• Execute tactical responsibilities when necessary. Examples: compile inventory reports, place POs, schedule freight shipments, review/audit invoices for accuracy
• Balance and prioritize workload across up to 2-4 client accounts at any given time

Qualifications

• Executive presence and credibility
• A strong and versatile communicator
• A strategic, creative, and proactive thinker
• A strong sense of ownership and integrity
• Humble and willing to learn, be coached, and ask for help when needed
• Creating order out of chaos and unknowns
• Extremely detail-oriented
• A self-starter and resourceful
• Seeks a flexible and remote work environment
• Passionate about CPG, growth stage companies, and business strategy
• Strong Google Sheets skills
• Strong with data analysis and turning data points into useful information & recommendations
• Bachelor's degree
• 10+ years of experience in operations, logistics or supply chain management in CPG
• 5+ years of managerial experience
• 3+ years of demand planning & production management experience
• Available a minimum of 15 hrs/week