Director of Operations

Responsibilities

• Handles employment decisions for direct report staff, including decisions to hire, fire, advance, promote or change status.
• Responsible for overall organization and financial management of the care center.
• Provides supervision to the clinical manager(s) who ensure the delivery of quality care to patients.
• Maintains the image of the care center in the community, as well as state and national organizations.
• Provides input, guidance and feedback related to marketing activities and care center marketing plan to ensure that goals for growth are met.
• Ensures adequate orientation of every team member assigned to their care center.
• Sets positive, attainable expectations, objectives and goals for the care center.
• Encourages continuous education and staff development for all team members.
• Assigns and directs staff with appropriate skills to perform duties.
• Provides leadership planning for staff education programs, administrative/staff meetings, in-services.
• Ensures implementation of a performance improvement program to drive quality care, positive patient outcomes, and address negative trends.
• Responsible for the delivery of care for all patients served by the care centers by providing supervision and support to the clinical manager.

Qualifications

• Associates degree in business or clinical-related field.
• Two years of home care experience and at least one year of supervisory experience; or two years of experience in leadership/management in healthcare, home health or hospice.
• Possession of a current license to practice as an RN or other healthcare professional, specific to the state you're assigned to work.