Director of Operations

Key Responsibilities

• Oversee day-to-day business operations in the Austin Office to ensure efficiency and scalability and to provide support to departmental needs
• Work closely with management in the Dublin Office to ensure global synergy, consistency and alignment
• Evaluate and improve systems, tools, and infrastructure supporting business operations
• Manage vendor relationships, contracts, and procurement processes
• Ensure compliance with company policies, regulatory requirements, and operational standards

People Leadership & Employee Development

• Manage (currently one), mentor, and develop more junior operations team members
• Foster a culture of accountability, collaboration, and continuous improvement
• Partner with HR on workforce planning, organizational design, and talent development
• Drive employee engagement and operational excellence across teams

Process Improvement & Optimization

• Partner with executive leadership to support strategic planning and execution
• Develop and implement operational strategies, policies, and procedures
• Design, document, and standardize operational processes and best practices
• Leverage data and analytics to drive decision-making and performance improvements
• Champion continuous improvement methodologies (e.g., Lean, Six Sigma, Agile where applicable)

Project & Program Management

• Ensure projects are delivered on time, within budget, and aligned with business objectives
• Manage risks, dependencies, and stakeholder communication throughout project lifecycles

Cross-Functional Collaboration

• Serve as a key liaison between departments to align priorities and improve communication
• Support change management initiatives and organizational transformation efforts
• Collaborate with Finance, HR, IT, and other functions to optimize business performance