Director of Operations

Job Summary

The Director of Operations is responsible for the execution of operations, technology strategies, reporting, and related partnerships for YoungStar. This role supports leadership, coaches, raters, and specialists in the use of the technology, systems, and data in Wisconsin.

Essential Duties & Responsibilities

• Serves as a member of the Wisconsin management team, supporting the meeting of all project goals.
• Leads and directs cross-functional team collaborations and develops strategy in support of the overall project plan, data collection, reporting, and strategic direction of the projects.
• Develops and manages operational procedures, implements strategic initiatives, and completes tasks that impact the project.
• Ensures compliance with Company, State and Federals standards, and licensing requirements.
• Supports business development by contributing to start-up activities and on-going project support.
• Oversees and manages assigned subcontractors to assure stated work is completed properly.
• Manages the purchasing of supplies and issues to personnel, while maintaining an inventory of equipment, laptops, cell phones, etc.
• Provides strategic and operational recommendations to achieve project goals, efficient operations and service delivery, and new business opportunities.
• Participates in assigned meetings, events and training as required.
• Supervises assigned department personnel, including hiring, training, scheduling, evaluating, and ensuring accuracy, timeliness, and the completion of all work performed by direct reports.
• Educates direct reports on all department and company policies and procedures.
• Mets with assigned staff regularly to identify and resolve problems, manage projects, track goals, and review work processes and procedures.

Job Specifications

• Bachelor’s Degree or Two Credentials in Early Childhood Education, Information Technology, Family and Child Development, Human Services or related field, project management certification preferred.
• 5 years experience in early childhood, family and community engagement field, including experience in leadership, data and system development, operations, program management, and providing technical assistance.
• Prior experience with data collection, analytics, evaluation, and reporting required.
• Prior experience with technology systems for data warehousing, data visualization, and customer relationship management required.

Physical Requirements

• Ability to sit most of the time with some bending and reaching.
• Ability to stand, walk, and bend periodically.
• Ability to engage in repetitive movement of wrists, hands, and fingers – typing and/or writing.
• Ability to work frequently at close visual range (i.e. preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading).
• Ability to receive and respond to oral communication.
• Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.