Director of Operations and Electrical Services

Key Responsibilities

• Lead Operational Excellence: Create and execute both short- and long-term visions for the company's growth and operational efficiency.
• Oversee and lead electricians in both new residential construction and residential/commercial service work.
• Implement KPIs to track and drive improvements in operational performance and growth.
• Drive Customer Relationships & Business Growth: Serve as the primary relationship manager for existing customers in the new construction side of the business. Develop and grow the residential and commercial service arms of the company. Ensure projects meet high-quality standards, deadlines, and budget expectations.
• Technology Implementation: Take a lead role in digitalizing the business, including implementing and utilizing project management and operational software (e.g., ServiceTitan or similar). Collaborate with the leadership team to modernize processes and enhance communication across teams.
• Team Leadership & Talent Development: Build and maintain a robust talent pipeline of electricians, with experience in recruiting, hiring, and training. Lead and inspire electricians across the organization, fostering a culture of collaboration, accountability, and high performance. Establish a scalable talent acquisition strategy, leveraging systems like EOS (Entrepreneurial Operating System) where applicable.
• Strategic Planning & Execution: Partner with leadership to implement a strategic vision for company growth and cultural transformation. Develop and execute plans to enhance both new construction operations and service divisions.

Qualifications

• Has achieved all necessary testing results and qualifications to serve as the Qualified Agent on an electrical contractor’s license in Tennessee (or willingness to achieve them prior to hiring).
• Minimum of 2 years in a supervisory or General Manager role.
• Proven experience leading teams in both new residential construction and residential/commercial service work.
• Strong background in setting, achieving, and surpassing KPIs.
• Familiarity with ServiceTitan or similar operational software is required.
• Experience implementing EOS (Entrepreneurial Operating System) is a significant plus.

Desired Attributes

• Visionary thinker with a demonstrated ability to plan and execute strategies for growth and efficiency.
• Technology-driven leader eager to embrace modern tools and systems.
• Collaborative leader who thrives on developing and empowering teams.
• Experienced in fostering a strong, performance-oriented company culture.