Director of Operations – Airport Lounges

About the role

SodexoMagic is seeking a Director of Operations, supporting the Delta Sky Clubs at Hartsfield-Jackson Airport. This role will deliver top-notch hospitality and food & beverage operations across multiple high-volume lounges and teams. SodexoMagic is a joint venture between NBA Hall of Famer Earvin “Magic” Johnson and Sodexo. As a certified minority company, we provide food, facilities management and integrated services across corporate, healthcare, education and aviation.

Responsibilities

• Take the lead in overseeing multiple accounts within a dynamic region, where you’ll champion operational excellence, drive strategic initiatives, and ensure a high standard of client and guest satisfaction.
• This role offers the opportunity to mentor and empower on-site teams, build lasting client relationships, and shape the success of business operations across a diverse portfolio.
• Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions.
• Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization.
• Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities.
• Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Skills

• Success in managing complex, multi-site operations with strong financial acumen and a track record of delivering results against P&L goals
• Skillset to lead through influence, guiding frontline and senior leaders alike while creating a performance-driven, people-first culture
• A strategic mindset with the capability to identify growth opportunities, drive innovation, and align services with evolving client needs
• Exceptional relationship-building skills, with the confidence to serve as a trusted partner to clients and collaborate effectively across business units
• A commitment to developing talent, building succession pipelines, and fostering team engagement through mentorship and clear performance expectations

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience
• Management Experience: 5 years
• Related Experience: 5 years

Benefits

• Make a lasting impact by guiding district-wide strategies that boost performance, drive growth, and enhance the customer experience
• Build trusted partnerships with clients, collaborating on solutions that strengthen retention and deliver long-term value
• Lead, mentor, and grow high-performing teams while fostering a culture of engagement, development, and accountability
• Take ownership of financial results with the ability to shape budgets, forecast outcomes, and drive results
• Gain exposure to cross-functional leadership and work alongside senior leaders to influence enterprise-wide priorities
• Manage a diverse and exciting portfolio of operations, where every day presents new challenges and opportunities