Director of Operations- Airline Catering Ops

About the role

We are seeking a results-driven Director of Operations to lead our Minneapolis Customer Service Center (CSC).

Reporting directly to the General Manager, this role has full oversight of all operational departments and is responsible for driving performance, efficiency, and continuous improvement across the site.

This leader will play a critical role in executing business strategy, optimizing processes, and building high-performing teams while ensuring operational excellence, safety, and compliance.

Responsibilities

• Execute the CSC strategic plan and ensure alignment with corporate policies, standards, and customer requirements
• Oversee day-to-day operations across all departments to ensure performance, efficiency, and service excellence
• Identify operational inefficiencies, bottlenecks, and performance gaps; implement sustainable solutions
• Drive continuous improvement initiatives focused on process optimization, cost reduction, and quality enhancement
• Ensure optimal deployment of labor, equipment, and materials to maximize productivity
• Partner with the General Manager to develop annual business plans, budgets, and long-range strategies
• Manage and optimize operational performance against financial targets, including cost, productivity, and ROI
• Monitor key performance indicators and take swift corrective action when needed
• Evaluate risks and opportunities to support proactive, data-driven decision-making
• Initiate and manage capital expenditure (CapEx) projects
• Foster strong alignment and communication across operations, supply chain, HR, finance, and commercial teams
• Build effective partnerships with external stakeholders including customers, suppliers, and regulatory bodies
• Ensure operational methods meet contractual agreements and organizational standards
• Champion a culture of safety, quality, and compliance across all operations
• Ensure adherence to all corporate and regulatory requirements (e.g., GQS, HACCP, safety programs)
• Lead initiatives that strengthen workplace safety, food/production safety (where applicable), and environmental practices
• Build, lead, and develop a high-performing, engaged operations team
• Set clear expectations and hold leaders accountable to ambitious performance standards
• Coach and develop talent through structured programs, including Global Performance System (GPS)
• Create a culture grounded in company values, accountability, and continuous improvement
• Demonstrate emotional intelligence and presence to effectively influence at all levels

Requirements

• Bachelor’s degree required (or equivalent experience)
• 5–7+ years of progressive leadership experience in operations or manufacturing environments
• Proven experience leading multiple departments and large, cross-functional teams
• Core Capabilities:
  • Operational Excellence: Strong ability to identify inefficiencies and implement impactful improvements
  • Strategic Thinking: Builds and executes long-term plans aligned with business priorities
  • Financial Acumen: Deep understanding of cost drivers, budgeting, and performance metrics
  • Adaptive Decision-Making: Thrives in fast-paced environments and makes sound, timely decisions
  • Process Optimization: Demonstrated success improving workflows and operational systems
  • Risk Assessment: Anticipates challenges and proactively mitigates risk

Qualifications

• Knowledge of industry standards and regulations related to operations and safety
• Experience with project management tools and methodologies
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team

Skills

• Leadership
• Strategic thinking
• Operational excellence
• Financial acumen
• Adaptive decision-making
• Process optimization
• Risk assessment

Benefits

Eligible as of Day 1, no waiting period.

Pay

$130,000.00 - 158,000.00

Schedule

N/A

Benefits

N/A

Location

Near MSP International Airport

Equal Opportunity Employer

SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.