Director of Membership Sales

POSITION FUNCTIONS AND DUTIES

• Responsible for the creation and implementation of membership selling programs to maintain a profitable membership level within the club.
• Responsible for selling club memberships, upgrades, conversions and membership changes.
• Determine markets to be canvassed for qualified individuals and complete and maintain perpetual member invitee roster.
• Develop new sales prospects by contacting individuals, groups, and companies in the community.
• Follow-up on telemarketing efforts, member referrals, leads, catering contracts, newspaper articles, lists, publications, etc.
• Organize the production of membership kits for sales calls and direct mail activities.
• Maintain accurate and up-to-date membership sales tracking and reports.
• Coordinate the preparation, organization, and implementation of Member promotional and marketing events to be scheduled at the club.
• Cook up and coordinate the completion and receipt of all Membership documents required for the sale of Memberships.
• Orient new members into the club by introducing them to key staff, members, and scheduling their introductory appointments.
• Prepare correspondence and handle telephone calls to Members and prospective Members.
• Effectively respond to member comments in accordance with club policies and rules.
• Use ideas, feedback, and suggestions to continuously improve the services provided to members.
• Act as a liaison between Club management and members. Listen to members’ concerns and complaints and report them to the General Manager.
• Aid General Manager in the development and recommendation of activities that will increase one or all of the following: Member usage and participation, Member satisfaction level, Gross revenues.
• Aid in the writing of all membership marketing materials, member surveys, and media releases.
• Attend special events and activities to provide sales information and tours.
• Maintain prospective member information and individual files for each Club member and enter all information into Member Database.
• Recruit, train, supervise, schedule and evaluate membership office staff according to established club policies and procedures.
• Establish short- and long-range goals to achieve membership sales objectives.
• Evaluate effectiveness of selling strategies, recommend and implement changes as appropriate to attain goals.
• Perform other assignments made by the General Manager.

EDUCATION/EXPERIENCE/SKILLS

• A Bachelor’s degree in Hospitality or Resort Management, Business Administration, Public Relations or related major and 3 years of relevant work experience.
• Two to three years’ related experience and/or training in a private club environment.
• Demonstrated ability to oversee the activities of Membership Sales department and control its budget.
• Ability to establish and maintain effective relationships with members, guests, department managers, administrative staff, and the general public.
• Proficient in Outlook, internet applications, knowledge of MS Word, PowerPoint, and Excel applications.
• Excellent team player with ability to work hands on in a fast-paced environment.
• Demonstrated results oriented and capable of working with minimal direction.
• Excellent listening and positive interpersonal skills.
• Strong closing abilities, excellent prospecting techniques, including cold calling.
• Must possess excellent communication skills, including strong verbal, written and presentation skills.
• Ability to communicate effectively with members, guests, and staff of diverse backgrounds, cultures, and education levels.

About The Players Club

The Players Club is Omaha's only 27-hole private club, designed by PGA TOUR Legend, Arnold Palmer. It offers a wealth of amenities including a 27-hole championship golf course, practice facility, and PGA instruction, a jr. Olympic pool, children's pool complete with zero-depth entry & water play features, fitness center, and full-service dining facilities.

Equal Employment Opportunity (EEO) Statement

Our company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Americans With Disabilities (ADA) Accommodation Notice

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

Physical Requirements

• Administrative/Office: This position primarily involves sedentary work, including prolonged periods of sitting at a desk and working on a computer. The role may occasionally require standing, walking, bending, or lifting items up to 10 pounds.
• Operations/Physical Jobs: This role requires the ability to stand, walk, bend, stoop, and reach for extended periods of time. The position may involve lifting, carrying, pushing, or pulling objects weighing up to 50 pounds.

About The Players Club

The Players Club is Omaha's only 27-hole private club, designed by PGA TOUR Legend, Arnold Palmer. It offers a wealth of amenities including a 27-hole championship golf course, practice facility, and PGA instruction, a jr. Olympic pool, children's pool complete with zero-depth entry & water play features, fitness center, and full-service dining facilities.