Director of Member Training

What You’ll Do

• Lead Training Strategy & Innovation
• Own and execute the strategic vision for CertainPath Training
• Ensure our programs align with member needs, business goals, and industry trends
• Evaluate current training offerings, identify opportunities for improvement, and develop new programs that increase member engagement and success
• Partner cross-functionally with content, marketing, sales, coaching, and leadership teams to expand the impact of our training solutions
• Drive Member Engagement, Growth & Retention
• Increase participation, adoption, and retention of CertainPath Training programs
• Develop strategies that demonstrate the value and business impact of training for our members
• Expand onsite training opportunities by identifying member needs and delivering customized learning solutions
• Partner directly with members to create training plans that improve operational performance and business results
• Lead Operations & Performance
• Develop scalable processes, systems, and reporting tools that improve efficiency and consistency
• Manage budgets, resources, and investments to maximize impact and support growth
• Lead, mentor, and develop the Training team through clear expectations, coaching, accountability, and performance management
• Lead train-the-trainer initiatives focused on adult learning principles, engagement strategies, and best-in-class delivery

What Success Looks Like

• Create a training function that drives measurable impact
• Build a strong pipeline of skilled, confident facilitators
• Improve participant satisfaction and training effectiveness scores
• Create scalable programs and processes that support long-term organizational growth
• Help members successfully implement what they learn to achieve stronger business outcomes

What You Bring

• 10+ years of experience leading training programs, learning initiatives, or a training function
• Proven success building and scaling impactful training programs
• Experience coaching, developing, and improving facilitator or instructor performance
• Strong understanding of adult learning principles and effective instructional delivery
• Ability to connect training initiatives to measurable business results
• Experience using data, KPIs, feedback, and analytics to drive decisions
• Strong leadership skills with the ability to coach teams, create accountability, and influence stakeholders
• Experience with LMS platforms, CRM systems, and Microsoft Office tools
• Experience in the home services, trades, construction, or membership-based industries

The Ideal Leader for CertainPath

You are a builder, coach, and strategist. You’re energized by creating programs that don’t just educate, but change behaviors, improve performance, and drive results. You balance big-picture thinking with hands-on execution. You know how to inspire a team, hold high standards, build relationships, and create learning experiences that make a lasting impact. If you’re passionate about developing people and helping business owners succeed, we’d love to meet you.