Director of Member Services, Alpha - $200,000/year USD

About the role

Alpha is constructing one of the world's most sophisticated school models, integrating rigorous academic programs, technology-enabled instruction, and elevated expectations for both students and educators. The model is effective but requires the right families. Your responsibility is to lead the complete admissions experience for a campus, from application to enrollment.

Responsibilities

• Leading the complete enrollment experience for prospective families, from initial engagement through final onboarding.
• Facilitating diagnostic conversations to evaluate compatibility before proposing solutions or advising on pathways forward.
• Stewarding 20+ concurrent family engagements at varying process stages, with transparent tracking and timely follow-through.
• Directing campus visits, student shadow days, and enrollment discussions that articulate results, commitments, and the families for whom the model is designed.
• Ensuring precision in CRM and enrollment documentation (HubSpot and SIS) to enable forecasting, workflow prioritization, and service excellence.

Requirements

• 3+ years providing premium, individualized service in settings where service caliber directly shapes organizational reputation (education, luxury hospitality, executive support, exclusive membership, or proprietor-led service businesses).
• Proven ownership of a complete client, admissions, or enrollment cycle from initial inquiry through integration.
• Capacity to share specific instances of advisory decision-making, including instances where you counseled against your offering when misaligned.
• Professional correspondence experience with C-suite executives, affluent clients, or discerning stakeholders.
• Willingness to reside in or relocate within 60 days to one of these locations: Denver, CO; or Park City, UT.
• Authorization to work in the United States without requirement for visa sponsorship.

Nice-to-have Requirements

• Background in selective independent school admissions or competitive program intake.
• Professional history in luxury hospitality, VIP concierge services, or executive-level administrative roles.
• Experience designing or optimizing enrollment workflows, operational standards, or service protocols.
• Proficiency leveraging data and CRM intelligence to enhance enrollment quality, not merely velocity.

About Alpha

Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it. Alpha is where you can do the most meaningful work of your career.