Director of Member Services, Alpha - $200,000/year USD

What You Will Be Doing

• Taking full ownership of the enrollment experience for prospective families, beginning with initial contact and continuing through onboarding completion.
• Facilitating needs-based conversations to evaluate alignment before offering solutions or advising on next steps.
• Overseeing 20+ concurrent family engagements at varying stages of the enrollment cycle, maintaining clear tracking of status and follow-up requirements.
• Guiding campus tours, shadow visits, and decision-oriented discussions that transparently convey outcomes, expectations, and the target family profile for the model.
• Safeguarding the integrity and academic performance of the Alpha model by ensuring precision in CRM and enrollment documentation (HubSpot and SIS).

What You Won’t Be Doing

• Applying transactional or aggressive sales methods.
• Accepting enrollment from families who do not align with the model solely to meet targets.
• Overseeing a sizable team or operating within complex approval hierarchies.
• Distributing family experience responsibilities across multiple staff members.
• Working from a remote location. This position is on-campus by design.

Basic Requirements

• 3+ years providing premium, individualized service in settings where service excellence directly influences brand standing (education, high-end hospitality, executive assistance, exclusive membership organizations, or independently managed service operations).
• Proven ownership of a complete client, admissions, or enrollment process spanning first interaction through onboarding.
• Experience managing 20+ simultaneous client, guest, or family engagements at varied stages, supported by a structured tracking and prioritization approach.
• Capacity to present specific examples of consultative decision-making, including instances where you advised against your own offering when alignment was lacking.
• Professional written communication proficiency with senior leadership, high-net-worth clients, or discerning stakeholders.
• Readiness to reside in or relocate within 60 days to one of these locations: Denver, CO; or Park City, UT.
• Authorization to work in the United States without requirement for visa sponsorship.

Nice-to-have Requirements

• Background in selective private school admissions or enrollment for competitive programs.
• Experience in high-end hospitality, VIP client services, or executive-level administrative roles.
• Track record developing or improving enrollment workflows, standard operating procedures, or service protocols.
• Proficiency leveraging data and CRM analytics to enhance conversion quality, not merely velocity.

About Alpha

Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it. Alpha is where you can do the most meaningful work of your career. There is so much to cover for this exciting role, and space here is limited.

Job Details

• This is a full-time (40 hours per week), long-term position.
• The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record.
• The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year.
• The payment period is weekly.
• For more details on this topic, visit www.crossover.com/help-and-faqs.