Director of Medical Practice Operations

Location: Mostly field-based across 11 medical clinics in VA & MD; headquarters in Loudoun County

Reports to: Chief Executive Officer (CEO)

About the Role

This is a non-clinical, multi-site business operations position responsible for leading administrative department managers, standardizing practice workflows, and building scalable operating infrastructure across 11 specialty healthcare clinics.

Requirements

• 7+ years of progressive operations leadership within multi-site healthcare, ambulatory networks, or specialty practices
• Experience leading multi-site specialty practices, ambulatory networks, or diagnostic-driven platforms (e.g., Pulmonology, Sleep Medicine, Cardiology, Neurology, ENT, Gastroenterology, or Outpatient Diagnostic/Imaging Centers), with proven expertise managing integrated ancillary services, durable medical equipment (DME), clinical devices, and specialized testing workflows
• Demonstrated success managing multi-site department leaders, specialty clinical workflows, and integrated ancillary/DME services
• Proven ability to standardize multi-location workflows, build KPIs/scorecards, and drive accountability in fast-growing or founder-led environments
• Highly skilled at partnering with physicians, interpreting financial/operational data, and translating metrics into clear team actions
• Bachelor’s degree in Healthcare Administration, Business, Operations, or a related field
• Must be able to be on-site at headquarters in Loudoun County when not in the field

Responsibilities

• Maintain a visible field presence across all 11 locations; direct, mentor, and hold department managers accountable to ensure consistent operating standards and local problem resolution
• Serve as the primary operational partner for physicians; optimize scheduling templates, clinic capacity, patient flow, and specialty workflows—including ancillary services and DME operations
• Establish disciplined weekly management routines, operational scorecards, and standardized SOPs to track performance and eliminate operational bottlenecks
• Collaborate with Finance, RCM, HR, and IT to align practice operations with revenue targets, compliance requirements, and staffing models
• Build repeatable operating playbooks to support future site launches, acquisitions, and platform growth

Benefits

• Attractive salary plus bonus
• Paid time off and holidays
• 401k plan