Director of Medical Enagement

About the role

We are seeking an experienced Director of Medical Engagement to join our team at the Make‑A‑Wish castle in Monroe Township, NJ. Be the heart behind our medical community! The Director of Medical Engagement will own our medical outreach program to help make every eligible child’s wish come true, rally colleagues in the medical field around a meaningful mission, build relationships that energize you, and turn your career into a calling that helps grant life‑changing wishes for children with critical illnesses.

Make‑A‑Wish® New Jersey creates life‑changing wishes for children battling critical illnesses in the Garden State, believing a wish experience can be a game‑changer. Research shows wishes positively impact a child’s emotional and physical well‑being, replacing fear with confidence, sadness with joy, and anxiety with hope. The chapter is guided by cultural values of Freedom & Responsibility, Community, Unwavering Commitment, Fearless Curiosity, and Celebration, and operates on assuming positive intent, listening to understand, embracing every voice, communicating transparently, and having fun while making a meaningful impact together.

Responsibilities

• Research, build, cultivate and maintain a statewide network of referral sources (pediatric specialists, hospital administrators, social workers, child life specialists) to expand access for qualified children.
• Identify and prioritize new referral sources.
• Develop, execute, and continuously optimize MAWNJ’s medical outreach and eligibility strategy to ensure all qualified children receive a wish.
• Produce medical outreach and support materials aligned with brand and policy standards, with VP approval.
• Supervise processing of referrals and eligibility paperwork per National/Organizational policy, ensuring timely policy‑aligned eligibility determinations and complete documentation in Salesforce, maintaining audit‑ready data quality; partner with the Medical Intake Coordinator and/or Bilingual Onboarding Coordinator as needed.
• Coordinate all aspects of a wish when needed to keep every eligible wish on track and on time.
• Plan & implement recurring in‑person/virtual learning sessions for hospital departments (CLS, SW, Nursing, Grand Rounds) on services, policies, and eligibility; meet annual visits expectations set by the Vice President of Mission Delivery.
• Establish a consistent loop to surface questions/needs from referral sources to Mission Delivery leadership, document insights, and actions.
• Supervise, train, and assist the Medical Intake Coordinator and Bilingual Onboarding Coordinator; support interns and volunteers engage in intake and outreach.
• Achieve individual, departmental, and chapter‑wide goals related to mission enrollment and delivery.
• Represent MAWNJ at annual events, serve as a liaison for medical professionals and wish families