Director of Maintenance | Residential Portfolio

About the role

Smartland is a fast-growing real estate investment company managing 1,400+ residential units across Northeast Ohio. We’re hiring a Director of Maintenance to lead portfolio-wide operations, build strong teams, and protect the long-term value of our properties. This is a high-impact leadership role for someone who can think strategically, lead confidently, and step in hands-on when needed. You’ll oversee maintenance operations across apartments and single-family homes, leading Maintenance Managers and field teams while partnering closely with Operations and Property Management. You’ll report directly to the Director of Operations and help shape systems, standards, and long-term maintenance strategy.

Responsibilities

• Maintenance operations across 1,400+ units
• Team hiring, training, and performance management
• KPIs: response times, unit turns, preventive maintenance, safety, budget control
• CAPEX & OPEX budgets, vendor contracts, and procurement
• Preventive maintenance programs to reduce downtime
• SOP standardization and process improvement
• Code compliance and life-safety systems
• Data tracking and reporting through AppFolio (or similar)
• Capital planning with executive leadership

Requirements

• 3+ years in maintenance leadership
• Multi-site team management experience
• Strong HVAC, plumbing, electrical, and mechanical knowledge
• Budget and capital project oversight experience
• Proven ability to drive accountability and results
• Strong communication and decision-making skills
• OSHA and safety knowledge
• Comfort with maintenance software and performance dashboards

Skills

• Trade certifications
• AppFolio/Yardi experience
• Multifamily background

Pay

$65,000–$80,000 salary

Benefits

• Medical, dental, vision
• PTO + paid holidays
• Executive-level visibility and portfolio-wide impact
• Growth-focused, performance-driven culture
• Real opportunity to shape systems and build teams

Schedule

Full-time, Monday–Friday; on-call for major emergencies; regular site visits across the Cleveland area.