Director of Maintenance (Multifamily Experience)

Position Overview and Responsibilities

The Director of Building Services at Sentral is responsible for maintaining high standards of customer service, managing maintenance projects, supervising a team, and overseeing repairs and cleaning activities. This role reports to the General Manager and requires an in-person presence on-site.

• Uphold Sentral’s standards, best practices, policies, and procedures, and value of excellence in customer service
• Prioritize a strong customer service outlook through personal contact with residents and guests
• Coordinate daily with the General Manager on overall maintenance projects
• Inspect sites regularly to identify problems and necessary maintenance
• Prepare weekly maintenance schedules and allocate work based on forecasted workloads
• Employ, supervise, and train Building Services team members
• Cover daily cleaning and maintenance activities
• Oversee all repairs and ensure that work is completed on time
• Maintain all inventory and equipment, and ensure proper storage
• Comply with all health and safety regulations and practices
• Conduct preventative maintenance work
• Conduct follow-ups on all maintenance and repair work
• Conduct safety inspections as scheduled
• Establish strategies to meet workload demands on time
• Complete minor plumbing, electrical, and miscellaneous repairs (HVAC boilers, hot water heaters)
• Provide 24/7 support to the Maintenance team
• Perform other related duties and assignments as needed and assigned

Skills and Experience

• 2 years of prior experience as a Maintenance Manager / Director
• Strong knowledge of building trades, cleaning procedures, and maintenance
• Solid understanding of health and safety regulations and practices
• Effective budgeting and performance management skills
• Fantastic organizational and leadership skills
• Excellent communication and interpersonal skills
• Must work well under pressure and meet tight deadlines
• Computer literate with capabilities in email, MS Office, and related communication tools
• Great time management skills
• Strong decision-making and problem-solving skills