Director of Legal Innovation & AI Enablement
About the role
RingCentral is seeking a Director of Legal Innovation & AI Enablement to lead the next phase of our legal department's evolution. The focus of this role is our sell-side and buy-side contracting processes — making them smarter, faster, and easier for everyone involved by leveraging AI and deeper integration with our commercial systems.
Responsibilities
Own the end-to-end improvement of the sell-side contracting process — from deal initiation in CRM through contract creation, negotiation, redline review, and execution — enabling Sales and the procurement desk to operate more efficiently with AI assistance.
Lead the same transformation on the buy-side, improving how vendor and procurement contracts are created, reviewed, and approved.
Integrate AI-powered contracting capabilities directly into the commercial systems Sales and procurement use daily, including CRM, CPQ, and ERP, ensuring a seamless and connected experience.
Partner with Legal to define appropriate self-service parameters, standard playbooks, and escalation thresholds so that AI-assisted contracting is both fast and legally sound.
Maintain fluency in QTC systems, contract integrations, and related data flows.
Partner with IT, procurement, and business teams to introduce AI-powered solutions.
Lead change management and drive user adoption across all legal tech tools.
Define and track success metrics for efficiency, compliance, ROI, and AI impact.
Build dashboards and analytics to measure cycle time, tool adoption, and performance.
Establish feedback loops to drive ongoing optimization of the legal tech ecosystem.
Qualifications
Bachelor’s or Master’s degree in Computer Science, Project Management, or related field.
10+ years in legal innovation, product management, legal operations, or a tech-forward in-house/law firm environment.
Deep, current knowledge of the AI tools available for contract drafting, redline review, and negotiation — and a track record of deploying them, not just evaluating them.
Experience improving sell-side or buy-side commercial workflows, specifically reducing legal bottlenecks in the contract creation, negotiation, and approval process.
Ability to design and implement AI-assisted self-service contracting for Sales and procurement teams, with appropriate legal guardrails.
Experience identifying where custom AI agents or automations can fill gaps that commercial tools cannot.
Hands-on experience with CLM platforms (e.g., DocuSign CLM, Ironclad, Agiloft, SpotDraft) and their integration with CRM and ERP systems.
Experience with Salesforce and Quote-to-Cash systems, including quoting, billing, discounting, and product catalog flows.
Understanding of redlining, versioning, and legal approval workflows.
Proficiency building dashboards and analytics to track cycle time, adoption, and ROI.
Track record running tool evaluations, pilots, and POC programs with clear success criteria.
Demonstrated ability to drive cross-functional programs to completion — not just to alignment.
Strong communication, stakeholder alignment, and cross-functional leadership skills.
Preferred Experience
Experience in high-growth SaaS or technology companies.
Deep understanding of data privacy, regulatory compliance, and legal security standards.
Familiarity with platforms such as LinkSquares, Lexion, or Harvey.ai.