Director of IT

Responsibilities

• Recruit, mentor, and lead a high-performing team of IT Engineers, Automation Engineers, Business Intelligence Developers, and Web Developers
• Develop and execute an IT roadmap aligned with company growth and financial goals
• Oversee IT support operations to ensure timely issue resolution and a high standard of service
• Establish and track KPIs across IT disciplines to drive improvements in uptime, ticket resolution, employee satisfaction, and infrastructure performance
• Manage the annual IT budget with a focus on efficiency and return on investment
• Own vendor relationships, including contract negotiations, service level agreements, and security requirements, while ensuring the company has the right tools to support current needs and future growth
• Partner cross-functionally with Security, Legal, People, and Finance to meet compliance, privacy, and regulatory requirements
• Act as an escalation point and executive sponsor for major incidents, infrastructure migrations, and large-scale IT initiatives

Requirements

• 10+ years of progressive IT experience with expertise in MacOS endpoint management, SaaS and identity platform administration, and systems engineering
• 5+ years of experience leading and building IT teams
• Hands-on technical leadership experience, including automation, internal tooling, and identity architecture design
• Demonstrated success scaling IT Engineering and Operations within a fast-paced technology company

Nice to Have

• Experience at a product-led SaaS company with a distributed, remote-first workforce
• Experience in IT security or compliance frameworks such as SOC 2, ISO 27001, or GDPR/CCPA, along with the ability to partner effectively with Security teams on audits and controls

Pay

$200,000 - $270,000 a year

Schedule

Headquartered in San Francisco, CA, Backstory is backed by Y Combinator and Silicon Valley’s top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital.

Benefits

Backstory takes into wide range of factors when determining an individual’s pay. These factors can include, skill set, training and experience, licensure and certifications, and location and metropolitan area. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.