Director of IT and Development

ZLINE Kitchen and Bath is a family-owned appliance company based in Reno, Nevada, with additional locations in Tennessee and Ohio. We provide an elevated luxury experience with industry-leading kitchen appliances and bath fixtures at an attainable price. Each collection is meticulously designed and shipped in the United States, and we are proud to support local communities through hiring locally and giving back.

About the role

The Director of IT and Development will play a pivotal role in overseeing our Information Systems and Technology teams while being responsible for all things tech at ZLINE. This leadership position requires a forward-thinking individual who can collaborate seamlessly with executive teams, foster strategic partnerships, and drive IT excellence across the board.

Responsibilities

• Develop and oversee all IT operations for the entire organization.
• Oversee and manage IT and Development teams.
• Provide strategic leadership to the IT department, aligning technology initiatives with the organization’s long-term goals and business objectives.
• Lead, mentor, and inspire a high-performing team of IT professionals.
• Foster a culture of collaboration, accountability, and continuous improvement within the IT organization.
• Manage IT budgets, ensuring optimal resource allocation and cost-effectiveness.
• Knowledge of network configurations.
• Allocate IT resources effectively, setting tangible KPIs and goals to monitor progress and ensure success.
• Establish clear goals and performance standards for IT and Dev team, and regularly evaluate progress to ensure alignment with business priorities.
• Oversee the migration, integration, and management of key systems, including but not limited to: CRM, WMS ERP, TMS, VOIP, Email, and Cloud storage systems.
• Uphold the highest standards in cybersecurity, overseeing the management and maintenance of the enterprise network, firewalls, and other crucial network components.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field. Master's degree preferred.
• A minimum of 2 years in an IT or Software Development leadership role.
• 4+ years of experience in IT/IS with a proven track record of success.
• Strong understanding of IT infrastructure, software development pipelines, and system security.
• Experience deploying AI tools in a business setting, with a clear understanding of how risk varies by department and heightened judgment when output is customer-facing.
• Experience developing and deploying a direct-to-consumer eCommerce website.
• Understanding of development in programming languages such as C#, TypeScript, Apex, and Liquid are a plus.
• Experience in administration of ERP, CRM, eCommerce, and Warehouse Management Software. Specific experience with NetSuite, Salesforce, and Shopify is a plus.
• Experience with networking systems, preferably Cisco Meraki and Spectrum Enterprise.
• Prior experience managing, integrating, and maintaining EDI connections with different retail partners.
• Strong experience with Microsoft Azure and related backend technologies.
• Experience with administration of Google Workspace and Office 365 productivity suites.
• Familiarity with cybersecurity tools and practices, including intrusion detection systems and encryption protocols.
• Experience with database management systems, preferably Microsoft SQL Server.

Qualifications

• Exceptional communication skills, both written and verbal.
• Demonstrated ability to negotiate and manage contracts effectively.
• Strong problem-solving skills. Ability to think strategically and execute methodically.

Benefits

• Medical, dental, vision, and life insurance.
• Company 401k match at 6%.
• Access to a Health Savings Account or Flexible Spending Account.
• Professional development assistance.
• Paid time off.
• Ambitious career growth opportunities.
• Dog-friendly office space.