Director of Infrastructure & Security

About Removery

Removery is the global leader in laser tattoo removal, aiming to normalize tattoo removal and empower people to feel comfortable in their skin. Formed in 2019 through a merger of four leading tattoo removal brands, the company now operates more than 150 studios across the United States, Canada, and Australia, with over 2 million successful treatments. Removery uses best‑in‑class PicoWay® laser technology and is committed to making tattoo removal safe and accessible worldwide.

Position Overview

The Director of Infrastructure & Security will own Removery’s cloud infrastructure, security program, and disaster‑recovery planning end‑to‑end. This hands‑on director role balances strategic budgeting and architecture with direct work in portals, terminals, and code. The role reports to senior leadership, leads a near‑shore engineering pod, and collaborates across IT, engineering, product, and business units.

Location: Austin, TX (on‑site 4+ days per week). Full‑time.

Key Responsibilities

• Cloud Infrastructure: Own architecture, cost, performance, and reliability of the Azure estate (including Entra ID, Microsoft 365, Intune) and manage workloads on AWS and GCP. Drive infrastructure‑as‑code, cloud cost management, and set standards for networking, identity, secrets management, and environment separation.
• Security: Lead the security program across identity, endpoint, network, application, and data for cloud and physical sites. Manage vulnerability/patch management, endpoint protection, email security, logging/SIEM, and incident triage. Oversee third‑party/vendor risk, policy development, security awareness, and compliance with PII, PHI, and other privacy regimes.
• Disaster Recovery & Resilience: Own business continuity and disaster‑recovery planning, define RTO/RPO, conduct backup restores, failover drills, and tabletop exercises. Lead end‑to‑end incident response.
• Hands‑On Engineering: Write and review code, create fixes or mitigations in production, and automate work through scripting, pipelines, runbooks, and monitoring.
• Cross‑Organizational Collaboration: Partner with the IT & Helpdesk Director, Engineering, Product, and external vendors/MSPs. Manage budgets, contracts, and translate risk for executive audiences.

Position Requirements

• 8+ years in infrastructure, cloud, and/or security engineering; 3+ years leading a team, program, or function.
• Deep Microsoft cloud expertise: Azure IaaS/PaaS, Entra ID (conditional access, PIM), Microsoft 365 security, Intune, Defender suite.
• Current, hands‑on security program ownership experience.
• Identity‑first mindset and experience authoring and testing disaster‑recovery plans.
• Proficiency in at least one scripting or programming language (PowerShell, Python, TypeScript, Go, C#) and IaC tools (Terraform, Bicep, or ARM).
• Ability to secure physical environments (office networking, wireless, on‑site systems) across multiple locations.
• Clear technical writing skills for executive‑level risk summaries.
• Experience leading distributed or near‑shore teams and setting standards without becoming a bottleneck.
• Good judgment in prioritizing and sequencing remediation work.

Preferred Experience

• Hands‑on experience with AWS and/or GCP workloads.
• Background in multi‑site retail, clinical, or consumer‑services businesses.
• Direct experience with HIPAA, PCI, or SOC 2 audits.
• Relevant certifications (CISSP, CISM, AZ‑500, SC‑100, AWS/GCP security specialty) – valued but not required.
• Experience introducing AI development tooling to a small team.

Benefits

• Competitive salary based on experience.
• Comprehensive medical, dental, and vision coverage with HRA option.
• Short‑term and long‑term disability insurance.
• Life insurance coverage up to $50 K at no cost, with optional additional purchase.
• Flexible paid time off and eight company‑paid holidays.
• Paid parental leave.
• Eight hours of paid volunteer time per year.
• 401(k) plan with generous company match.
• Team member referral bonus program.
• Employee assistance program.
• Collaborative work environment committed to diversity and inclusion.