Director of Information Security & Trust Enablement

Job Requirements

We’re looking for a full-time Director of Information Security & Trust Enablement to lead and scale Phenom’s business-facing security function through a Security & Trust service-oriented model. This role is responsible for delivering high-impact security services and enabling stakeholders across Sales, Customer Operations, Product and IT to operate securely while maintaining business growth and velocity.

What You’ll Do

• Define, build, and operate a Security & Trust Enablement model, including service catalog, SLAs, and measurable outcomes
• Translate security capabilities into scalable, consumable services for Sales, Product, Customer Operations and IT
• Partner with Sales and Customer-facing teams to enable secure deal execution, including security reviews, RFPs, and customer trust engagements
• Act as the service owner for customer-facing security interactions, ensuring consistency, responsiveness, and high-quality delivery
• Collaborate with Product and Engineering teams to enable security and compliance product features
• Work closely with IT and internal stakeholders to deliver and improve enterprise security services (e.g., identity, access, endpoint security)
• Design and implement security enablement programs, including training, guidance, and security champions across business teams
• Establish and track service performance metrics (KPIs/SLAs) to measure effectiveness, efficiency, and business impact
• Identify, assess, and prioritize business-related security risks, ensuring services are aligned to mitigate those risks
• Align with Trust team to ensure services meet regulatory requirements (e.g., FedRAMP, GDPR, SOC2, ISO 27001)
• Build and scale customer trust and assurance services, improving standardization and reducing friction in customer engagements
• Provide structured reporting on security service performance, risks, and outcomes to executive stakeholders
• Promote a security-first culture through enablement, ensuring stakeholders can independently adopt secure practices

Qualifications

• Bachelor’s degree or higher in Cybersecurity, Information Technology, or related field
• 5+ years of experience in cybersecurity, with strong experience in business-facing security, enablement, or service delivery roles
• Proven leadership experience managing and building cross-functional or service-oriented teams
• Demonstrated experience defining and operating Security & Trust services with SLAs, KPIs, and measurable outcomes
• Strong understanding of enterprise security, risk management, and compliance frameworks
• Excellent communication skills with the ability to translate security concepts into business value and actionable guidance

Specialized Knowledge

• Ability to align security services and enablement efforts with business priorities, balancing risk and growth
• Experience designing and operating security service delivery models (service catalog, SLAs, service ownership, performance metrics)
• Strong understanding of customer trust and security assurance processes, including handling customer requirements, calls and audits
• Familiarity with regulatory and compliance frameworks such as GDPR, SOC2, ISO 27001
• Strong leadership, critical thinking, and organizational skills, with the ability to manage multiple service streams and stakeholders

Salary

Expected salary range $140,000 - $160,000