Director of Information Security & Trust Enablement

About the role

Phenom is looking for a Director of Security & Trust Enablement to build and scale the services that connect our Security & Trust capabilities with our customers and internal business teams. This leader will actively use AI to improve how security services are delivered, exploring and implementing AI-enabled approaches to streamline customer assurance, accelerate security reviews, improve knowledge sharing, and create scalable self-service experiences for internal teams and customers.

This is a hands-on leadership role for someone who combines strong technical security knowledge, curiosity about emerging technologies, and a customer-first mindset. You will work closely with Sales, Customer Operations, Product, Engineering, and IT to make security easier to understand, adopt, and demonstrate to customers and leaders. You will shape how the function operates, establish practical services and processes, and move between strategy and execution—defining a service model one day, experimenting with AI-enabled workflows the next, and supporting customer security conversations as needed.

This is not a traditional CISO or security governance role but an opportunity for a collaborative, technically credible leader who wants to build, experiment, improve, and deliver security services in a fast-paced, AI-driven company.

Responsibilities

• Define, build, and operate a Security & Trust Enablement model, including service catalog, SLAs, and measurable outcomes.
• Identify and implement practical uses of AI across Security & Trust service delivery.
• Use AI to improve the speed and consistency of security questionnaires, RFP responses, customer assurance activities, reporting, and internal knowledge management.
• Develop AI-supported self-service experiences that help Sales, Customer Operations, Product, and IT teams access accurate security guidance.
• Work with Product to support the development of security, privacy, compliance capabilities, and customer security requirements.
• Help teams balance customer needs, security risk, delivery speed, and security priorities.
• Apply AI, automation, or workflow tooling to improve security, trust, compliance, or customer-facing processes.
• Support customer security reviews, questionnaires, RFPs, audits, or customer assurance meetings.
• Manage security service delivery, including service catalogues, SLAs, KPIs, intake processes, or service ownership.
• Drive security enablement, training, documentation, or security champion programs.
• Work in a high-growth technology, SaaS, AI, or start-up-style environment.
• Build new capabilities, processes, or services from an early stage.
• Collaborate with IT and internal stakeholders to deliver and improve enterprise security services.

What success looks like

During your first year, you will help Phenom:

• Create a clear and accessible Security & Trust service model.
• Introduce practical AI-enabled workflows that improve the speed, quality, and scalability of Security & Trust services.
• Improve the speed and quality of customer security engagements.
• Reduce repetitive work through standardized content, intelligent workflows, automation, and self-service resources.
• Strengthen collaboration between Sales, Customer Operations, Product, and IT.
• Establish measurable service performance and customer-impact reporting.
• Enable teams to make secure decisions with greater confidence and independence.
• Build a strong foundation for the future growth of the Security & Trust Enablement function.

Requirements

• Bachelor’s degree or higher in Cybersecurity, Information Technology, or related field.
• 5+ years of experience in cybersecurity, with strong experience in service delivery roles.
• Proven leadership experience managing and building cross-functional or service-oriented teams.
• Demonstrated experience defining and operating Security & Trust services with SLAs, KPIs, and measurable outcomes.
• Strong understanding of enterprise security, risk management, and compliance frameworks.
• Excellent communication skills with the ability to translate security concepts into business value and actionable guidance.

Specialized Knowledge

• Ability to align security services and enablement efforts with business priorities, balancing risk and growth.
• Experience designing and operating security service delivery models (service catalog, SLAs, service ownership, performance metrics).
• Strong understanding of customer trust and security assurance processes, including handling customer requirements, calls, and audits.
• Knowledge of cloud and SaaS security environments, including shared responsibility models.
• Strong leadership, critical thinking, and organizational skills, with the ability to manage multiple service streams and stakeholders.

Pay

Expected salary range $140,000 - $160,000