Director of Hospitality - Zephyr Cove Resort

Zephyr Cove Resort, Adventure Mountain and Lake Tahoe Adventures offer the best of both worlds: the beauty of a pristine mountain lake setting combined with the thrill of new adventures. On the South Shore of Lake Tahoe, enjoy hiking along lakeview trails, relaxing on the beach, or catching a show at the theater after an afternoon of shopping. Only one hour from Reno, Lake Tahoe is easily accessible and provides a fabulous escape.

About the role

The Director of Hospitality Operations ensures the quality of Aramark’s products and services meet or exceed customer expectations. This role focuses on developing team members, improving customer service quality, and implementing best practices across all levels.

Responsibilities

• Maintain and follow all wage & hour compliance for local employees.
• Conduct all required new hire paperwork and maintain employee files for on-site employees.
• Coordinate payroll functions and check distribution.
• Assist leadership on special projects.
• Develop and maintain client relationships to grow base business and improve retention.
• Conduct business reviews and key interactions with clients within the local market.
• Analyze business performance using plan data and recommend decisions to address operational opportunities, including route sales growth, pricing, product inventory, waste reduction, and labor costs.
• Recruit, hire, train, coach, and counsel management staff and front-line personnel.
• Optimize core processes and positively influence client relationships and business opportunities.
• Foster effective communication at all levels of the organization.
• Ensure daily operations are maintained as scheduled.

Job duties may change or new ones may be assigned without formal notice to meet commitments.

Requirements

• At least five years’ experience in operations management in a related field.
• Bachelor’s degree or equivalent experience.
• High energy level with a proven track record for growing business.
• Outstanding interpersonal and communication skills (both verbal and written).
• Ability to lead in a diverse environment with a focus on client and guest service.
• Must be available to work nights, weekends, and holidays as needed.

Pay

Salary range for this position is $80,000 - $85,000 with some flexibility.