Director of Healthcare & Support Services

About the role

The Director of Healthcare Support Services provides senior‑level operational and financial leadership for ABM’s Healthcare Food & Nutrition Services and Environmental Services (EVS) programs across a national portfolio of acute care and specialty hospital accounts. This role partners closely with Operations, Sales, and executive leadership to ensure consistent service delivery, regulatory compliance, financial performance, and strong client engagement across complex healthcare environments.

Responsibilities

The Director serves as a trusted operational leader, supporting multi‑site teams, driving best practices, and ensuring high standards of service excellence for hospital clients. Key responsibilities include:

• Operations & Service Delivery: Provide senior‑level operational leadership for Healthcare Food & Nutrition Services and Environmental Services (EVS) across assigned hospital accounts.
• Financial & Contract Management: Demonstrate strong contract management and healthcare operations expertise, driving financial performance across accounts.
• People Leadership: Lead and support a team of Operations Managers, Directors, Project Managers, and site leadership, with indirect oversight of large frontline teams.
• Client Relations & Account Retention: Build and maintain strong relationships with hospital executives, clinical leadership, and key client stakeholders.
• Project Management & Transitions: Support account start‑ups, service transitions, and operational enhancement initiatives across Food, Nutrition, and EVS programs.

Qualifications

Qualifications for this role include:

• Bachelor’s degree in Healthcare Administration, Hospitality Management, Business, or a related field required.
• Extensive healthcare operations experience supporting Food & Nutrition Services and/or Environmental Services (EVS).
• Proven multi‑site leadership experience within acute care or complex healthcare environments.
• Demonstrated experience working in unionized settings.
• Strong knowledge of healthcare regulatory and accreditation requirements (e.g., Joint Commission, CMS, state health departments).
• Certifications (Preferred): Certified Food Service Professional (CFSP), Certified Healthcare Environmental Services Professional (CHESP), Registered Dietitian (RD) preferred when combined with strong operational leadership experience.
• Ability to travel nationwide (up to 50–75%) and a valid driver’s license and acceptable driving record.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Pay

Compensation: $135,000.00 – $160,000.00 annual salary (US Dollars). The pay listed is the salary range for this position, and any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.