Director of Health Services

Position Summary

The Director of Health Services is responsible for the overall clinical direction, operational and administrative management of all clinically related services operated by Friendly Home. This position provides strategic and tactical support to the organization and is responsible for the clinical delivery of standards of care and practice along with the achievement of optimal outcomes in a regulatory complex environment.

Essential Job Functions

• Actively supports the mission and values of Friendly Home.
• Provides leadership, and clinical direction to ensure compliance with established objectives and the realization of high quality, cost effective health care services.
• Partners with the appropriate site leadership to establish clinical standards, best practices and protocols for Friendly Home.
• Ensures the development of systems to assess and improve the quality of care and services provided with a service excellence approach.
• Develops standards which insure safe and therapeutically effective service to patients.
• Plans, organizes, directs, coordinates, and evaluates Friendly Home Living’s clinical programs.
• Responsible for the development, modification, and implementation of all clinical policies & procedures.
• Develops and coordinates the evaluation of all clinical programs, services, processes and systems.
• Organizes clinically related departments to delineate authority functional responsibility, lines of relationship, and communication to provide safe and therapeutically effective service.
• Participates in planning, development, and implementation of Friendly Home integration efforts across the continuum and service lines.
• Prepares and responds to regulatory agencies. Adheres to standards. Formulates and participates in any plans of corrections as a result of surveys and audits.
• Provides updates on patient care services activities, personnel and goal achievements.
• Works in collaboration with Friendly Home facilities and medical staff to ensure smooth transitions of care.
• Ensures that resources are in place to provide resident/patient care and to promote quality of life.
• Responsible for overseeing all recruiting, hiring, transferring, and terminating of all clinically related employees.
• Ongoing review of clinical staff resources.
• Develops and adheres to Master Staffing plan based on industry benchmarks and organizational need which will accomplish stated objectives and promote maximum level of utilization of personnel.
• Collaborates with managers and supervisors in establishing criteria and procedures for recruitment, selection, promotion, and termination of personnel.
• Ensures accountability of staff performance through observance and evaluations.
• Provides strategic and tactical support.
• Ensures model of care based on Member, resident, and patient care needs and acuity meets the highest standards of care and follows best practices as well as increase clinician satisfaction.
• Participates in Strategic Planning meetings and provides direction with clinical program development.
• Participates in budget development and analyzes monthly financial trends and variances. Identifies areas for cost containment.
• Develops and implements change initiatives, in accordance with Friendly Home Living goals and objectives that improve organizational performance.
• Ensures continuous development and accountability of the Clinical Management Team and direct care staff.
• Identify opportunities for performance improvement, particularly in clinical processes and outcome.
• Responsible for the review, analysis and appraisal for the effectiveness of all clinically related programs.
• Responsible for promoting an atmosphere that is cognizant of compliance with all State and Federal laws, rules and regulations and the risks of non-compliance.

Qualifications of the Position

• Education: Graduation from an approved school of nursing; Bachelor's degree and/or courses in management desirable. Participant in professional programs desirable.
• Experience: 8-10 years clinical and long term care nursing experience; working knowledge and proven experience in managerial and administrative techniques; ability to direct the work of others.
• Skills: Ability to work with the public.
• Licenses / Certifications: Current NYS Registration and License required.

Conditions of Employment

• Work is performed in a clean, well lit, “Home-Like,” nursing Home setting.
• Employee must be able to perform essential job functions (reasonable accommodation may apply).
• OSHA Bloodborne Pathogens Level 1 position – refer to Administrative Policy #39 for details.

Physical Requirements

• Must meet the general health requirements set forth by Friendly Home.
• May be requested to assist in the evacuation of Members or perform other procedures to protect the safety of Members, visitors and team members during emergency situations.

Pay Range

$120,000 - $153,000 per year

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