Director of Guest Services

About the role

The opportunity is to lead the Rooms Department at Solage, a vibrant, design-forward retreat in Calistoga, California. This role is part of the Auberge Collection, a portfolio of extraordinary hotels, resorts, residences, and private clubs.

Responsibilities

• Lead by example and uphold brand standards, targeting guest needs and ensuring team member engagement.
• Oversee and maintain operations to ensure the highest level of guest satisfaction and service excellence.
• Create an elevated and distinctive experience for guests, providing day-to-day leadership and guidance to team members.
• Achieve financial results and outcomes through a balanced lens, managing both short and long-term financial objectives.
• Maintain and champion the Auberge Resorts Collection Culture on property.
• Maintain knowledge of market trends, property systems, and standards.
• Develop, implement, and maintain standards regarding welcome, amenity, escort, and farewell for guests of note.
• Collaborate with the Area Director of Experiences to promote and enhance guest experiences.
• Oversee and highlight Notable Guests during all phases of their guest experience: from pre-arrival to departure.
• Train and develop Guest Relations Team in resort-specific experiences and Napa Valley attractions and activities.
• Collaborate with Guest Relations Manager(s) and Concierge/Pre Arrival Team to push capture rates for on-site experiences.

Requirements

• Three or more years of experience in the luxury hospitality industry.
• Strong aptitude in financial management, financial reports, and analysis.
• Demonstrated track record of strong attention to detail and effective communication skills.

Qualifications

• Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule.

Skills

• Leadership and motivational skills.
• Financial management and analysis.
• Attention to detail and effective communication.

Benefits

• Complimentary cruiser bikes.
• Easy access to downtown.
• Spacious accommodations with private patios.
• Indulge in vibrant, seasonal cuisine at Solbar.
• Enjoy Latin-inspired fare and craft cocktails poolside at Picobar.
• Geothermal pools, signature mud therapies, and daily fitness classes at Spa Solage.

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Variety of shifts to accommodate the needs of the property.

Contact

To learn more about Solage, visit auberge.com/solage. Follow Solage on Instagram and Facebook.

For more information about Auberge Collection, visit auberge.com. Connect with us on Instagram, TikTok, Facebook, and LinkedIn.

About Friedkin: Founded in 1969 and headquartered in Houston, Texas, Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. For more information, visit www.friedkin.com.

Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.