Director of Front Office

About the role

Join our team as a Director of Front Office at a premier high-volume property located steps from Busch Stadium and make a significant difference in our guests' experiences! We are seeking an experienced, driven, and strategic leader to oversee our fast-paced front office operations, ensuring exceptional service excellence and operational efficiency in a demanding hospitality environment. You will have the opportunity to oversee a team of front desk agents, night audit, and valet attendants, and work closely with other departments to create a seamless guest experience.

Responsibilities

• Oversee fast-paced front office operations at a high-volume property
• Lead a team of front desk agents, night audit, and valet attendants
• Ensure exceptional service excellence and operational efficiency
• Collaborate with other departments to create a seamless guest experience

Qualifications

• 3+ years of experience in hotel front desk management
• Marriott experience required
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Read, write and speak English fluently
• Proficient in hotel management software and Microsoft Office
• Detail-oriented and able to multi-task effectively
• Customer service oriented and committed to providing exceptional guest experiences
• Computer experience required

Preferred

• Proficient in Lightspeed, Toast & Microsoft Office
• Ability to work flexible hours, including nights, weekends and holidays

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match