Director of Front Office

About the role

Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Responsibilities

• Serves as a role model to demonstrate appropriate behaviors.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Manages all day-to-day operations.
• Ensures recognition of employees is taking place across areas of responsibility.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Celebrates successes and publicly recognizes the contributions of team members.
• Manages Front Desk and Guest Services Teams.
• Manages Security Team.
• Manages Projects and Policies.
• Provides Exceptional Customer Service.
• Manages and Conducts Human Resource Activities.

Requirements

• High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area.

Qualifications

• Education and Experience: High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area.

Skills

• Interpersonal and communication skills to lead, influence, and encourage others.
• Sound financial/business decision making.
• Honesty/integrity.
• Leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
• Responds to and handles guest problems and complaints.

Benefits

• $5,000 Sign on Bonus.

Pay

Pay Range: $80,000-$101,000 annually

Schedule

Full Time

Located Remotely?

N

Position Type

Management