Director of Front Office
Marriott International · Indianapolis, IN · Today
On-siteManagement$60k–$88k/yrFull-time
Job Summary
Join Our Team as Director of Front Office! Lead the Experience. Inspire the Team. Make Every Stay Memorable.
What You'll Do
- Create memorable moments for every guest by ensuring exceptional service, resolving concerns with confidence and care, and maintaining the highest standards of hospitality and brand excellence.
- Oversee all Front Office operations, including guest arrivals and departures, room inventory management, service standards, and daily operational execution.
- Recruit, train, coach, and inspire a talented team of hospitality professionals. Recognize achievements, provide meaningful feedback, and foster a positive culture where team members can learn, grow, and succeed.
- Partner with hotel leadership to maximize room revenue through strategic upselling, promotional initiatives, and operational efficiencies. Monitor key metrics and help drive profitability while maintaining service excellence.
- Lead with confidence in fast-paced environments, tackle challenges head-on, and serve as a key resource during critical situations. Participate in Manager on Duty rotations and contribute to special projects that help move the hotel forward.
- Ensure compliance with hotel policies and brand standards, manage departmental budgets, oversee reporting and analytics, and continuously identify opportunities to improve performance and guest satisfaction.
Why You'll Love Working Here
- Full-time team members are eligible for a comprehensive benefits package, including:
- - Daily Pay
- - Medical, Dental & Vision Coverage
- - Short-Term & Long-Term Disability Insurance
- - Life and AD&D Insurance
- - Paid Time Off (PTO)
- - Employee Assistance Program (EAP)
- - 401(k) Retirement Savings Plan
Qualifications
Preferred Qualifications:
- Bachelor's degree in Hotel Administration, Business Administration, or related field
- Minimum of 5 years of experience in front office management, preferably in a luxury or upscale hotel setting
- Proven track record of driving revenue growth and improving guest satisfaction
- Strong interpersonal and communication skills, with the ability to build and maintain strong relationships with colleagues and guests
- Experience with hotel management systems and property management software