Director of Front Office

Lead the Guest Experience

Lead the Guest Experience at Holiday Inn Boston Cambridge Area. Are you a hospitality leader who thrives on creating exceptional guest experiences and building high-performing teams?

Why This Role Stands Out

• High-impact leadership position with oversight across multiple guest-facing departments
• Opportunity to shape the culture and performance of the Front Office team
• Work in a prime Boston/Cambridge market with diverse guests and business volume
• Join a team that values collaboration, accountability, and service excellence
• Clear visibility to senior leadership and opportunities for career advancement

What You’ll Lead

• Front Desk Operations
• Bell & Transportation Services
• Night Audit
• Guest Accounting
• Gift Shop & Pool Operations

What You’ll Do

• Drive exceptional guest satisfaction by leading service delivery across all Front Office functions
• Build, coach, and inspire a team that delivers consistent, high-quality guest experiences
• Own departmental performance, including scheduling, payroll, and financial results
• Ensure seamless daily operations—from check-in to billing accuracy and room readiness
• Resolve guest concerns with confidence, empathy, and professionalism
• Collaborate with other departments to enhance the overall guest experience
• Contribute to revenue strategies and occupancy goals
• Uphold IHG brand standards and operational excellence
• Serve as Manager on Duty (MOD) as required

What You Bring

• 3–5 years of hotel Front Office experience, with leadership responsibility preferred
• Associate or Bachelor’s degree in Hospitality Management or a related field preferred
• Strong leadership, communication, and problem-solving capabilities
• Proficiency in Microsoft Office and hotel management systems (Opera PMS preferred)
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Compensation & Benefits

• Salary: $55,000 – $65,000 annually (paid bi-weekly)
• Medical, Dental & Vision Insurance
• Life & Supplemental Insurance options
• 401(k) Retirement Plan
• Paid Vacation & Personal Time
• Employee Discounts
• Free Parking
• Opportunities for professional growth and career advancement
• Supportive and collaborative work environment

About Us

Holiday Inn Boston Cambridge Area is part of the globally recognized IHG family, known for delivering reliable, high-quality guest experiences. We pride ourselves on creating a welcoming, team-oriented environment where leaders are empowered to grow, lead, and make an impact.

Equal Opportunity Employer