Director of Front Office

Overview

Are you a dynamic leader with a passion for delivering exceptional guest experiences? Join our team as a Director of Front Office and be at the forefront of creating unforgettable moments for our guests.

Summary

• Lead and inspire a team of front office professionals to deliver exceptional guest service
• Ensure smooth check-in and check-out processes for guests, exceeding their expectations
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Foster a positive and engaging work environment, promoting teamwork and professional growth
• Maintain and manage front office revenue and expenses to achieve financial goals
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain high standards of service, efficiency, and professionalism
• Stay current with industry trends and implement innovative practices to enhance guest experiences

Qualifications

• 2 years prior departmental management experience in front office or related disciplines
• Time management and negotiation skills
• Ability to manage and lead each discipline of the department independently
• Ability to manage according to employment and Innkeeper laws of the jurisdiction
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

EEO

Equal Opportunity Employer: Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

AA

Minority/Female/Vet/Disability/Gender Identity/Sexual Orientation