Director of Food & Beverage

About the role

The Director of Food & Beverage plays a pivotal role in shaping and elevating the dining experience at Raffles Boston, redefining luxury hospitality through exceptional service, innovation, and craftsmanship. Reporting directly to the Hotel Manager, this role provides strategic leadership and operational oversight across all Food & Beverage operations, ensuring cohesive execution, inspired teams, and memorable guest experiences across every outlet and venue.

Responsibilities

• Serves as a visible, confident, and refined leader across all Food & Beverage venues, cultivating strong engagement with guests, residents, and colleagues.
• Sets the standard for luxury dining experiences through hands-on leadership, emotional intelligence, and authentic guest connection.
• Acts as a brand ambassador for Raffles Boston, representing the Food & Beverage vision with sophistication, creativity, and impeccable judgment.
• Maintains deep expertise in luxury dining standards, ensuring leaders are trained, empowered, and accountable.
• Oversees financial performance, including forecasting, budgeting, cost control, and revenue optimization across all outlets.
• Collaborates with the Culinary Director to guide menu engineering, pricing strategy, and concept evolution.
• Ensures effective labor management, productivity, and operational KPIs to balance service excellence with financial discipline.
• Leads capital projects, renovations, and concept development initiatives across Food & Beverage spaces.
• Maintains transparency and strong communication within a high-touch ownership environment.
• Builds a high-performance culture rooted in collaboration, creativity, and accountability across Food & Beverage teams.
• Partners closely with People & Culture to drive engagement, retention, and development initiatives within the division.
• Mentors and develops F&B leaders, strengthening succession pipelines and long-term capability.
• Leads hiring, onboarding, and training to ensure alignment with brand standards and cultural values.
• Takes ownership of the end-to-end Food & Beverage guest experience, ensuring exceptional service, quality, and consistency across all venues.
• Champions innovation and creativity, continually elevating dining concepts, service rituals, and guest engagement.
• Analyzes guest feedback and quality metrics to implement structured improvements and sustain excellence.
• Partners cross-functionally to align Food & Beverage offerings with the broader hotel and brand experience.

Qualifications

• Minimum 10 years of progressive Food & Beverage leadership experience within luxury or ultra-luxury hotel environments.
• At least 5 years in a senior Food & Beverage leadership role (Director of Food & Beverage, Executive Assistant Manager F&B, or equivalent) within a Forbes-rated, AAA Five Diamond, or comparable luxury property.
• Proven success leading diverse, high-end dining concepts, including restaurants, bars, and banquet operations.
• Strong financial acumen with demonstrated experience in revenue growth, cost control, and profitability within complex F&B operations.
• Bachelor's degree in Hospitality Management, Culinary Arts, Business, or a related field preferred.
• Deep knowledge of luxury service standards, culinary trends, and operational best practices within the global luxury dining landscape.

Skills

• A dynamic, emotionally intelligent leader with a passion for food, beverage, and guest experience.
• Warm, polished, and service-driven, with the ability to inspire teams and connect authentically.
• Creative and commercially minded, balancing innovation with operational discipline.
• Naturally curious and forward-thinking, with a drive to elevate the dining experience continuously.

Benefits

• Salary Range: $185,000.000 to $190,000.00
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities.