Director of Financial Centers

About the role

At Southland Credit Union, we believe helping people achieve financial well-being starts with exceptional leadership. Every interaction, every conversation, and every relationship built in our Financial Centers has the power to make a lasting impact on our members' lives. As our Director of Financial Centers, you'll lead the leaders who make that happen.

Major Duties and Responsibilities

• Lead, coach, and develop Financial Center Supervisors while fostering a culture of accountability, collaboration, operational excellence, and continuous improvement.
• Drive network-wide performance across membership growth, lending and deposit production, referral activity, digital adoption, and member experience outcomes.
• Conduct regular Financial Center visits, leadership observations, coaching sessions, performance reviews, and development conversations to strengthen leadership effectiveness.
• Build a strong leadership pipeline by identifying, mentoring, and preparing future leaders for advancement opportunities.
• Ensure Financial Centers consistently deliver exceptional Member First experiences while reinforcing service excellence, relationship building, and financial wellness conversations.
• Oversee operational excellence, audit readiness, regulatory compliance, security, and risk management across the Financial Center network.
• Champion organizational change initiatives, remove operational barriers, and translate strategic priorities into measurable results.
• Monitor performance metrics, scorecards, staffing effectiveness, and operational trends to develop action plans that improve organizational performance.
• Lead Southland's community engagement strategy for the Financial Center network by building relationships with community organizations, businesses, and strategic partners that support membership growth and market expansion.
• Partner with Human Resources and executive leadership to support leadership development, performance management, succession planning, and organizational effectiveness.

Knowledge and Skills

• Experience: 8–10 years of experience in retail banking, credit union, financial center operations, or financial services. At least 5 years of progressive multi-site leadership experience.
• Demonstrated success leading leaders and driving measurable growth, operational excellence, and exceptional member experiences.
• Experience developing high-performing leadership teams and succession pipelines.
• Proven ability to successfully lead organizational change and execute strategic initiatives.
• Education: Bachelor's degree in Business, Finance, Management, or a related field preferred. Equivalent combination of education and experience will be considered.

Knowledge, Skills & Abilities

• Passion for coaching, mentoring, and developing leaders.
• Strong business acumen with the ability to analyze performance, identify trends, and implement effective action plans.
• Proven ability to lead multiple locations while balancing strategic priorities with day-to-day operational excellence.
• Strong understanding of financial center operations, member experience, sales leadership, and performance management.
• Excellent communication and relationship-building skills with the ability to influence at every level of the organization.
• Experience leading through change while fostering collaboration, accountability, and continuous improvement.
• Ability to build strong partnerships both internally and throughout the communities we serve.
• Working knowledge of banking or credit union regulations and operational best practices.

Why You'll Love This Opportunity

Leadership at Southland Credit Union is about more than achieving business goals—it's about helping people succeed. In this role, you'll have the opportunity to shape the future of our Financial Center network by developing leaders, strengthening teams, improving member experiences, and supporting the financial well-being of the communities we serve. This highly visible leadership role offers the opportunity to influence strategic initiatives, mentor future leaders, strengthen operational excellence, and build lasting relationships both inside and outside the organization. You'll work alongside an engaged leadership team that values accountability, collaboration, innovation, and continuous improvement while making a meaningful impact on the financial well-being of our members.

Equal Opportunity & Pay Transparency

Southland Credit Union is an Equal Opportunity Employer. In accordance with California law, the pay range for this position is included in the job posting. Actual compensation will be based on qualifications, experience, skills, and business needs. Salary: Minimum USD $99,900.00/Yr. Salary Maximum USD $125,000.00/Yr.