Director of Facilities Operations

About the role

The Director of Facilities Operations serves as the College of Arts and Sciences¿ senior operational leader, overseeing the performance, prioritization, and strategic management of facilities services delivered by multiple providers. The director ensures that facilities services effectively support the academic, research, and administrative mission of the College of Arts and Sciences by overseeing service delivery, setting operational priorities, enhancing customer experience, managing resources, planning college-specific facilities, and coordinating with Campus Planning and Facilities Management. The director provides strong leadership and stewardship over a portfolio of 34 buildings that house about 250 faculty, 100 contingent special faculty, and 100 staff across 21 departments.

Responsibilities

• Facilities operational leadership: serve as the primary liaison between college departments and Case Western Reserve University facilities service providers, resolving escalated issues and advocating for operational priorities that support the college's strategic mission. Partner with department chairs, faculty, and administrative leaders to identify facilities needs supporting instruction, research, recruitment, retention, and academic growth. Establish service expectations for facilities support within the college and monitor performance of university service providers to ensure responsiveness to academic and research needs. Recommend and prioritize maintenance, renovation, and capital needs on behalf of the college, balancing competing academic, research, and administrative requirements. Monitor the performance of facilities service providers and collaborate with Campus Planning and Facilities Management to address service gaps and operational concerns. Serve as the primary college contact, coordinating with Campus Planning and Facilities Management to manage maintenance activities, renovation projects, occupancy planning, and move management after project completion. Coordinate faculty office assignments and, when necessary, draft spatial layouts for upcoming faculty/staff hires, laboratory growth, and grant applications. Develop and oversee a routine inspection program for all college buildings to establish and maintain maintenance standards. Exercise stewardship in planning and business administration to ensure that physical assets—including unique and historic offices, classroom buildings, performance facilities, scientific research facilities, and laboratories—are in working order. Collaborate with Environmental Health and Safety to ensure policy compliance and adherence to federal, state, and local